Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5123 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I95 (Exit 335) & Old St Augustine Rd.
Details
- DeliveryNot available
Location
Hours
Reviews
3.9
258 reviews
5 stars
179
4 stars
8
3 stars3
2 stars
7
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and professional, with many customers praising individual employees for their exceptional service.
Management Changes
Recent management changes have led to improved customer experiences, with many customers noting a positive shift in service quality since the new owner took over.
Efficiency
Customers frequently mention the quick and efficient service, with minimal wait times and staff who are attentive to their needs.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, particularly regarding additional charges for services like printing and packaging materials.
Inconsistent Experiences
While many reviews are positive, there are notable instances of negative experiences, particularly related to specific staff interactions and service quality.
- JRJennifer RohlederJan 3, 20265.0THEY ARE TRULY AAAAAAMAZING... THEIR PROFESSIONAL ATTITUDE IS AWESOME... THANK YOU GUYS!!!!!!
- KHkelli hurleyDec 19, 20255.0The employees at this store are always so helpful.
- RVRachel VaccaroDec 12, 20255.0Mathew at UPS store 5123 was the sweetest and most helpful person!!! He took time to help get my packages safely packaged to send to Massachusetts and when I thanked him he expressed how much he loves his job and it makes him feel like one of Santa’s elves!!!!
- NTNancy TanneyDec 9, 20255.0They are convenient, versatile, friendly and they never fail to meet or exceed my expectations.
- MWMargie WeissNov 24, 20255.0Matthew Keller is always so knowledgeable, quick, professional and personable. I know when I go to his UPS store that I can expect excellent service with a smile with his wonderful alert backup staff, Erin.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the regular business hours for The UPS Store in Jacksonville?
The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #5123 open on holidays?
The store is closed on Thanksgiving Day (November 27), Christmas Day (December 25), New Year's Eve (December 31), New Year's Day (January 1), and January 19. It operates regular hours on other holidays such as Veterans Day and the day after Thanksgiving.
What services does The UPS Store #5123 offer?
Services include packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.
What products are available for purchase at this UPS Store location?
Available products include office products, mailing supplies, moving boxes, and stamps & postage.
What payment methods does The UPS Store #5123 accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I use notary services at The UPS Store in Jacksonville?
Yes, The UPS Store offers notary services at this location.
Does The UPS Store provide mailbox rental services?
Yes, mailbox rental and mailbox services are available at this store.
What are some nearby places of interest around The UPS Store at 13720 Old St Augustine Rd?
Nearby places include Goodwill Donation Center - Bartram Park, 904Pro Inspections, and American Leak Detection, which customers might visit before or after their business at The UPS Store.
How can nearby businesses like 904Pro Inspections or Goodwill Donation Center benefit customers of The UPS Store?
Customers can conveniently combine trips by visiting 904Pro Inspections for home inspection services or the Goodwill Donation Center for donations and thrift shopping while accessing shipping, packing, or printing needs at The UPS Store.
Are there any nearby services related to technology or printing near The UPS Store?
Yes, Mitchell Network Solutions offers IT and computer repair services nearby. Also, Shred Nations provides shredding services, complementing The UPS Store's document services.