Brand Certified
The UPS Store
4.2(180 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
6999 Merrill Rd, Jacksonville, FL
32277, United States
Certified by The UPS Store • Mar 01, 2026
(904) 743-0433
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/fl/jacksonville/6999-merrill-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1490 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Dunkin Donuts/Near Wells Fargo Bk/ Publix Supermarket @ Townsend Blvd.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
4.2
180 reviews
5 stars
139
4 stars
6
3 stars0
2 stars0
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Princess and Parth, for their helpfulness, professionalism, and friendly demeanor.
Negative Experiences
Several reviews highlighted poor service experiences, particularly with the manager and issues related to package handling and notarization.
Efficiency
Customers appreciated the quick service and efficiency of the staff, noting that they were able to complete tasks without long wait times.
Inconsistency
There were mixed reviews regarding service quality, with some customers reporting excellent experiences while others faced significant issues.
- LMLisa MilfordFeb 9, 20265.0The UPS has high standards and excellent customer service.
- ZSZachery SillsJan 7, 20261.0Why the hell am I given a 14 hour delivery window with no updates or more accurate timeframe!
- JRJack ROct 13, 20255.0Associate Joan was really nice and professional helped me out by printing a label for me and packaged my things up with ease and patience. Give him a raise!
- CHCory HSep 25, 20251.0Tried to drop off an Amazon return. They wanted to charge $5 to tape the box closed. It was all packaged up by me. Only needed 1 piece of tape to finish and they said I could buy tape or they can do it for 5 dollars. What a waste of money and time at this location. I’ll keep my 5 bucks and you can keep this 1 star review. (Update based on manager response: I had a QR Code for free return, the $5 was to put 1 piece of tape on the top of the box to seal it. They scanned the QR looked at me and said it will be $5 to close the box. My issue to the minimum amount of effort. A package store that is charging $5 to close the box is a store that does not care about customers. Still 1 star. )
- BBBellFeb 5, 20255.0Princess Jones at the Merrill Rd location was very helpful! She helped me with a return that had the potential to be stressful/difficult. She took control of the transaction while making sure to be informative and extremely thorough. It was hands down the best experience I’ve ever had with UPS. Princess was simply amazing! Thanks girl!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #1490 in Jacksonville offer?
The UPS Store #1490 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the business hours for The UPS Store #1490?
Monday to Friday, 8:00 AM to 6:30 PM; Saturday 9:30 AM to 3:00 PM; Sunday 10:00 AM to 3:00 PM. Hours may vary on holidays.
Is The UPS Store #1490 open on Sundays?
Yes, it is open from 10:00 AM to 3:00 PM on Sundays.
Where is The UPS Store #1490 located?
It is located at 6999 Merrill Rd, Ste 2, Jacksonville, FL 32277, US, next to Dunkin Donuts and near Wells Fargo Bank and Publix Supermarket at Townsend Blvd.
What payment methods does The UPS Store #1490 accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #1490 offer mailbox rental services?
Yes, they provide mailbox services for mail and packages.
Can I get notary and shredding services at The UPS Store #1490?
Yes, notary and document shredding services are available at the store.
How can I contact The UPS Store #1490?
You can call them at +1 904-743-0433 or email store1490@theupsstore.com.
What nearby places can I visit before or after visiting The UPS Store #1490?
You can visit Dunkin' for coffee and donuts, enjoy some arcade games at Fun Net Arcade, or get a massage at Bodies Knead Massage Therapy, LLC, all located near The UPS Store.
Is there a nearby transit or landmark to help find The UPS Store #1490?
Yes, The UPS Store is located next to Dunkin' Donuts and near Wells Fargo Bank and Publix Supermarket, which are good landmarks to find the store.
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