The UPS Store

4.5
202 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3676 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Regency Court Across Regency Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
9378 Arlington Expressway, Jacksonville, FL
32225, United States

Hours

Reviews

4.5
202 reviews
5 stars
171
4 stars
0
3 stars
5
2 stars
3
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting specific employees like Shivam and Amin for their exceptional service.

Efficiency

Customers consistently report quick service and efficient handling of tasks such as fingerprinting, shipping, and returns, often noting minimal wait times.

Cleanliness

The store is described as clean and well-maintained, contributing to a positive customer experience.

Problem Resolution

Employees are commended for their ability to resolve issues effectively, often going above and beyond to assist customers with their needs.

Mixed Experiences

While many reviews are positive, there are some mentions of poor customer service experiences, particularly regarding staff attentiveness and handling of certain situations.
  • HE
    Huso Eryilmaz
    Nov 10, 2025
    5.0
    Service was excellent.
  • UA
    uanadijesus arrieche
    Nov 4, 2025
    5.0
    Muy buena atención, muy amables y atentos te ayudan en todo lo que necesitas, 100% recomendado para sus necesidades de envio.
  • DM
    Dave Mart
    Nov 1, 2025
    1.0
    They shipped my package to a random CVS across town, after failing to deliver it. Ring camera was on all day, I’m home all day, no UPS. Now I have to wait three days before I can go pick it up because this happened on a Friday. I wouldn’t even care so much if it wasn’t a ring and I didn’t take the day off to wait for the delivery. I doubt this UPS store had anything to do with delivering my package, but it’s the closest one to my house, so they get the one star review.
  • CM
    Carsharra Mosley
    Oct 24, 2025
    5.0
    I came here to do my finger prints the gentleman was so nice and helpful. He has a lot of patience as well. Thank you for your help
  • MR
    Myra Redd
    Oct 21, 2025
    5.0
    I had an issue with filing a claim with UPS by using the website. The issue went on for 3 months then the case was closed. After all this time I was finally told to contact the location the package was shipped from. The person I worked with was very professional and kind. He was able to resolve my issue in a matter of minutes. Thank you all your time and patience with this issue. I will continue to recommend this location.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3676 in Jacksonville offer?

The UPS Store #3676 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to support local customers.