The UPS Store

4.3
206 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4573 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Winn-Dixie Shopping Plaza, 1 Mile Off 1-95 & County Road 210.

Details

  • DeliveryNot available

Location

The UPS Store
2220 County Rd 210 W, Jacksonville, FL
32259, United States

Hours

Reviews

4.3
206 reviews
5 stars
166
4 stars
2
3 stars
2
2 stars
6
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jonah, Logan, and Madison for their exceptional service.

Efficiency

Many reviews highlighted the quick service and efficiency of the staff, especially during busy times, although some customers noted long wait times.

Mixed Experiences

While most feedback was positive, there were notable complaints about rude behavior from certain employees and issues with lost packages, indicating inconsistency in service quality.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing for services like printing and shipping labels, feeling that charges were excessive.

Store Environment

The store was generally described as clean and well-organized, contributing to a positive customer experience.
  • KP
    Kellie Peacock
    Nov 1, 2025
    5.0
    Nothing but good things to say about this ups store! They are always more than willing to help me and take care of what needs to be done in a timely manner. Will continue to give them my business!
  • MT
    Michelle Traylor
    Nov 1, 2025
    1.0
    Make sure you check your receipt. I dropped off 5 Amazon packages for return yesterday evening. This morning I checked my app and only four of the five packages were listed as dropped off at UPS. I went to UPS to today to see if they could help figure out what may have happened. . According to them, it was my fault. I did something wrong. I didn’t drop off the package. I gave them the wrong label, etc. I think their employee attached the printed label but didn’t scan the package. That’s my guess. I am hoping it still makes it to Amazon. My only mistake was not checking my receipt before I left the store. I know in the future I will not leave the store without carefully checking my receipt.
  • AW
    Amy Woodson
    Oct 27, 2025
    1.0
    Can’t believe they are charging $1.45/page to SCAN in a document. Absurd.
  • TR
    Tabi Rardin
    Oct 20, 2025
    1.0
    Just left this location at 12:30 on 10.20.25 We had a large boxed item to be returned. The woman helping was very short with us and on the rude side. We were unaware we were going to be charged for them to print out the shipping label. $2 for a piece of printer paper and ink. I thought it would at least have been an adhesive label for $2. She kept asking if we sent the email of the shipping label with out even giving us a chance to do so. When it went through, she did not confirm with, instead walked right past us, muttered something to her coworkers and came over with the paper. I had to be the one to ask if it went through. I had to be the one to ask if there was anything else we needed to do. Then after saying no thank you to our receipt, she kept asking if we were sure; finally after the 2nd time, I took it from her and headed out the door. I have only made 2 reviews, this being my third. I am the type of person who tries to go with the flow but this was too far for me. I had to say something. I unfortunately will be back as this is the closest/most confident location. I just won’t be happy about it.
  • VK
    Viviana Kesel
    Oct 17, 2025
    5.0
    Logan was very helpful and patient today with a big return I was sending back. He was courteous and helpful respectful. I’m vet happy he helped me today.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Jacksonville offer?

The UPS Store in Jacksonville offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and computer access services.