Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1398 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
128 reviews
5 stars
85
4 stars
3
3 stars
2
2 stars
8
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with shipping and returns.
Mixed Experiences
While some reviews highlighted excellent service, others reported rude or unhelpful staff, indicating inconsistency in customer experiences.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that the costs for services were higher compared to other locations or alternatives.
Management Issues
Feedback indicated that new management has led to a decline in customer service quality, with some customers preferring previous staff.
Accessibility Issues
Customers noted difficulties with store accessibility, including non-automatic doors and inadequate assistance for heavy packages.
- NBNaisarg BhavsarJan 3, 20265.0Very professional and friendly staff. Great service experience and best prices I got to ship my parcel domestically. Worth visiting the store.
- ASAtaner S.riveraJan 3, 20265.0El joven fue muy amable con mi esposo ya habían cerrado pero pudo ayudarle y hacer su trámite, evitó que regresáramos otro día 😁 muchas gracias!!
- KSKenneth SmithJan 3, 20262.0Last year under previous ownership we paid for a small PMB for a year at $164.48. This year with new ownership our bill was $361.20 for a year. This is a $196.72 increase in one year! We can no longer access the mailbox after hours and the hours of operation have decreased. We are looking for a new location for our PMB.
- NANayeem AlamDec 24, 20255.0Awesome service from Krish. Went above and beyond to help us out during a tight window to ship out some products on Christmas Eve. Super helpful team and store was very well maintained!
- CWCandace WillsDec 20, 20255.0Showed up at 4:30 on the Saturday before Christmas when they close at 4. Payal saw me at the door and came over and asked me what I needed. When her manager Krish heard I needed to ship something for Christmas, they both welcomed me in and allowed me to ship my item! They both went above and beyond when they didn't have to! Thank you for having kind, understanding, and wonderful staff! This location is the best!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #1398 in Jacksonville offer?
The UPS Store #1398 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.
What are the regular business hours for The UPS Store #1398?
Monday to Friday, 8:30 AM to 7:00 PM; Saturday and Sunday, 10:00 AM to 3:30 PM. Hours may vary on holidays.
Is The UPS Store #1398 open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 3:30 PM.
What payment methods are accepted at The UPS Store #1398?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get notary services at The UPS Store #1398?
Yes, notary services are available at this location.
Does The UPS Store #1398 offer mailbox rental services?
Yes, mailbox rentals and mailbox services are available.
Are there any nearby shredding service providers to The UPS Store #1398?
Yes, several Shred Nations shredding service locations are nearby, providing additional shredding options.
What fitness facilities are close to The UPS Store #1398?
Powerhouse Gym is nearby, a great option for customers wanting to visit a gym before or after their store visit.
Are there any local pet services near The UPS Store #1398?
All Tails Pet Spa, offering pet grooming and services, is close by for pet owners visiting the area.
What are the holiday closures for The UPS Store #1398?
The store will be closed on November 27 and December 25, 2025, as well as December 31, 2025, January 1, 2026, and January 19, 2026. It remains open on other holidays with regular hours.