The UPS Store

Reviews

• SN

  Sal N

  Feb 17, 2026
  1.0
  There are thieves and scammers working within the organization. My mom sent me a care package (worth over $300) before I start my chemotherapy. She paid the over $150 2nd Day Air fee and was guaranteed that the package would arrive by 10:30a on the 2nd Day ( from Palm Coast, FL to Cumming, GA). Within the 1st 48 hours of shipping, we noticed that the package was still in Jacksonville, Florida (which is a 1 hr drive from Palm Coast). We called customer service and they are not sure why but assured us the package we would still be there on time. Thats strange because it was scheduled to be delivered by 10:30a the day it left Jacksonville, FL at 8:03a. The next morning we checked and the package was now moving but was in Atlanta now well after the guaranteed time. Needless to say, we didn't get our package that day. On day 3, we saw that the package arrived on Buford, GA however 2 hours later, we received a notification that the package is missing and that a claim has been filed. Another notification stated that the box was empty and the box was discarded. Being that this is our 1st time doing this, it was a very disheartening and overwhelming experience. I really needed that package as there was food and medication that I needed to help me throughout my chemotherapy treatment journey. The fact that someone at the UPS Buford facility opened up the package and took what was inside is cruel and evil. Than made the decision amongst themselves to file a claim without our approval is disappointing. I hope UPS look into this matter and take it very seriously and hold all individuals involved accountable.
• MH

  Melissa Hunter

  Feb 13, 2026
  5.0
  I took 2 Amazon returns in to this location. One needed label printed. Isaiah got it emailed to the store, printed, taped up, and I was on my way in 5 minutes. He was happy to help which is unusual with the younger more tech savvy generation.
• BB

  Brian

  Feb 10, 2026
  5.0
  Tori is a fantastic employee. She helped resize one of the cartons I was shipping and saved me money. She's professional, kind and runs that location! Thank you and everyone should use this UPS store for their excellent customer service!
• KS

  K Scott

  Jan 25, 2026
  5.0
  Quick and easy notary. Cost about $20 for 2 notarized documents. Answered their phone when I called which I appreciated!
• VV

  Vanessa

  Jan 20, 2026
  5.0
  Received the best service from owner, Cory, today. Not to mention, I was kindly greeted by the rest of the staff and they worked graciously with me on a large printing order. Will be coming back to this store regularly.

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