The UPS Store

3.1
15 reviews
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Business Details

11341 Normandy Blvd, Jacksonville, FL
32221, United States
(904) 518-6356
https://locations.theupsstore.com/fl/jacksonville/11341-normandy-blvd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7765 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Location

The UPS Store
11341 Normandy Blvd, Jacksonville, FL
32221, United States

Hours

Reviews

3.1
15 reviews
5 stars
7
4 stars
1
3 stars
0
2 stars
0
1 star
7
  • XS
    XM Scott
    Nov 7, 2025
    4.0
    Gracious to the team for assisting with the special package. It was packed in store, yet the line moved expeditiously. The team member that helped me provided options to make the best choice for me - no pressure. Only concern, which may be systematic, is the delay to see tracking number. I’ll point that to UPS to improve with local franchises.
  • LL
    Leslie Lucas
    Nov 5, 2025
    5.0
    I love love love this location!! The staff are always nice, friendly, professional & very efficient! Beautiful store too! Please don’t let a few negative reviews influence you as I think they may have resulted when thus location first opened! They are up & running like a well oiled machine😊
  • JC
    Julie Crumpler
    Oct 13, 2025
    1.0
    Very disappointed with my experience. I brought in a UPS label to send a document and was told I had to purchase an envelope (not a UPS envelope) in order to ship it. For some reason, this didn’t sit well with me so I called to confirm, and they verified that they don’t provide a free UPS envelope—you’re required to buy a plain, smaller one from them. Unfortunately, I’ll be taking my business elsewhere.
  • DH
    Daryl Houston
    Oct 4, 2025
    5.0
    Easy self service
  • BT
    Beverly Tevis
    Aug 16, 2025
    1.0
    Shipper Beware! Do Not ship your packages through this store. I shipped a high value package through this UPS Store not realizing it was an independent franchise of UPS not actually UPS. My package never reached its destination despite having it insured with signature delivery. I went back to the store to find out why there was no shipping information on the package and was told their packages were labeled as fraud on July 4, 2025. My package was delivered to this store on July 12, 2025 to be shipped. The store supposedly contacted the fraud department and told me that I couldn’t file a claim until the investigation was complete which was not true. I filed a claim through the company that handles the claims for UPS Stores with receipts of my purchases and I’m still waiting for a refund as of today August 16, 2025. Take my advice and ship your packages somewhere else not this UPS Store or any UPS Store.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7765 in Jacksonville offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.