With a focus on the community of small businesses and consumers, Staples in Jacksonville, FL provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while many customers praised helpful and friendly staff, several reported rude or unhelpful interactions, particularly in the print department.
Product Availability
Customers appreciated the wide selection of office supplies and competitive pricing, but some experienced issues with product availability and order fulfillment.
Store Experience
The store is generally described as clean and organized, with easy navigation, though some customers noted long wait times and poor handling of online orders.
Printing Services
Printing services received significant criticism for slow service and poor quality, with multiple customers expressing dissatisfaction with the print department's efficiency.
Online Ordering
The online ordering and in-store pickup process was praised for its convenience, although there were complaints about incomplete orders and lack of communication regarding order status.
WW
William Watson
Nov 13, 2025
4.0
Staples isn’t what it used to be but this is a solid location.
JH
June Hyatt
Oct 23, 2025
5.0
Staples had all the office supplies needed at fair prices. The attendants were quite helpful.
DT
doris trenary
Oct 20, 2025
5.0
Went to look at a new printer and was helped right away. the associate was kind courteous and extremely knowledgeable. I would recommend Staples to everyone.
TT
Tracy C (TC)
Sep 28, 2025
5.0
Easy online purchase of a specific office chair, at a price considerably less than other retailers.
Pick up at their local store was seamless and quick, 10 to 15 mins max. They even helped put it in car.
DN
Dr. Naturopath
Sep 7, 2025
1.0
This was my first time visiting this particular location and the lady working at the print counter was extremely rude and very unhelpful. I asked her for assistance several times and she completely blew me off and the third time just walked away and told me to go figure it out for myself. Customer service can make or break a business! I highly suggest getting more professional help at the print counter, otherwise you will lose much more then my business alone. The lady who did not help me went by the name Pascal. Needless to say, I won’t be retuning to this location.