Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Jacksonville in Jacksonville offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- DeliveryAvailable
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point
13350 International Parkway, Jacksonville, FL
32218, United States
Hours
Reviews
2.4
247 reviews
5 stars
73
4 stars
7
3 stars
9
2 stars
5
1 star
153
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and failed delivery attempts, often claiming that drivers falsely reported attempts when no one was home.
Customer Service
Many reviews highlighted poor customer service experiences, including difficulty reaching live representatives and unhelpful automated systems.
Package Handling
There were multiple complaints about packages being lost, damaged, or stolen, with some customers alleging theft by delivery personnel.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their helpfulness and dedication to resolving issues.
Overall Dissatisfaction
A significant number of customers expressed frustration and disappointment with the service, indicating they would avoid using DHL in the future.
- OMOmar Mariass5 days ago1.0My shipment has been sitting in Jacksonville warehouse since the 9th of November. All fees have been paid nobody to talk to made several calls and just an automated voice system answered. worst experience ever if I could rate it zero stars I would.
- GBGeorge BurnettNov 10, 20251.0Tracking number 7931306272. According to tracking info, it's at the JAX main building. It has been there for several days. It asked for the zip. Attempted to give my spouse's mobile number as well. She's the recipient. It wouldn't take her cell number. If there is a problem, why hasn't your company attempted to contact her directly? Isn't that your job? Also, if your automated call center's function is to frustrate customers, rest assured, it's doing a fine job!
- AHAva HardingOct 10, 20251.0Still haven’t received my package. It says it’s “on hold” because I didn’t pay shipping dues I didn’t know about, after messing around with their god awful website, I am still unable to find a way to contact a real person to help me navigate the website to solve my problem. The one page I got to that looked promising was asking for a phone number to send me a verification code but it automatically inserted a number that isn’t on my phone or the account I purchased my package on. Literally what is this stupid website nothing makes sense and I’ve already spent nearly $200 on my package just for it to be held by DHL.
- DAdesiree alexanderOct 10, 20254.0Looking for a local Jacksonville phone number for the DHL office on International Dr., Jacksonville, FL. 32218. The number listed goes to call center. I was there this morning and need to follow up directly with the lady I spoke with at that location.
- AAAndrea AdrianoOct 3, 20251.0Zero star Had an important document sent via this delivery service, and not only was it lost, but the handling of the situation was completely unacceptable. The package was delivered to the wrong address — a mistake caused by mixing up the last two digits of the intended address. Instead of owning up to the error, the team attempted to shift blame by saying they were “directed” to deliver elsewhere, which clearly wasn’t the case. What followed was a poorly managed “investigation” and it was evident that no serious attempt was made to recover the lost document. For a service that people trust with time-sensitive and often critical items, this level of carelessness and lack of accountability is unacceptable. I will not be using this service again and would strongly advise others to think twice before trusting them with anything important.
Frequently Asked Questions About DHL Express Service Point
What documentation do I need to bring in order to send or collect a shipment?
Whether sending or picking up a shipment, you should bring a valid government\-issued photo ID. Also, if you are sending a shipment of value (non\-documents) you'll need to bring proof of its value, as well as any other documents mentioned [here.](https://goglobal.dhl-usa.com/shipping-support/exporting-with-dhl/required-documents/)
Does the receiver need to pay for anything? Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship within the U.S.?
Yes, DHL does ship between the 50 U.S. states, and you can send or pick up a shipment from any one of our DHL Express ServicePoints. However, DHL U.S. Express Domestic Services are not available at DHL ServicePoint partner locations.
Does DHL inspect shipments?
Yes, DHL has the right to open and inspect shipments, as per the Terms of Carriage. This can be done without notice under Customs and other regulatory guidance to promote safety and security.
Can I ship medication? What about shipping lithium batteries or other restricted commodities?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country. For more information, [here.](https://mydhl.express.dhl/us/en/help-and-support/shipping-advice/what-can-i-ship.html) While in some instances you may ship many types of electronics (cell phones, etc.) that contain lithium batteries, there are restrictions. To learn more, please visit a DHL Express ServicePoint to get complete information, or click [here.](http://www.dhl-usa.com/content/dam/downloads/g0/express/shipping/lithium_batteries/lithium_ion_batteries_regulations.pdf)
How long will it take to get my shipment delivered? Is my shipment guaranteed?
DHL Express is known for having the fastest transit times in the industry – but this is dependent on the destination country and its local Customs processes. DHL Express U.S. does have a Money Back Guarantee based on the service selected. For more on our guarantee, click [here.](https://mydhl.express.dhl/us/en/shipment/money-back-guarantee.html)
What is dimensional weight and why is that charged?
The cost of a shipment can be affected by the amount of space it occupies on an aircraft – its volumetric (or dimensional) weight – rather than its actual weight. The volumetric divisor is 139 for in./lb. (5,000 for cm./kg.) and applies to DHL Express Same Day, Time Definite and Day Definite services.
Can I use my own packaging?
Yes, you may use your own packaging to pre\-pack your shipment, but please be sure to leave it unsealed for inspection.
What identification do I need to bring when sending or picking up a shipment at DHL Express Service Point in Jacksonville?
You need to bring a valid government-issued photo ID. If sending a shipment of value (non-documents), also bring proof of its value and any other required documents.
Can I ship packages within the U.S. using the DHL Express Service Point in Jacksonville?
Yes, DHL ships between all 50 U.S. states. You can send or pick up shipments from any DHL Express ServicePoint, but note that domestic services are not available at partner ServicePoint locations.
What are the operating hours of the DHL Express Service Point in Jacksonville?
The service point is open Monday to Friday from 9:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
What payment options are accepted at the DHL Express Service Point in Jacksonville?
They accept American Express, Apple Pay, Check, Discover, MasterCard, and Visa.
Does DHL inspect shipments at the Jacksonville Service Point?
Yes, DHL reserves the right to open and inspect shipments without notice as per Customs and regulatory guidelines to ensure safety and security.
Are there restrictions on shipping medications or lithium batteries through DHL in Jacksonville?
Certain medications may be shipped only to specific countries with possible restrictions. Lithium batteries and electronics containing them have restrictions; please consult a DHL agent for destination-specific rules.
Is there a money-back guarantee for shipments sent from the DHL Express Service Point in Jacksonville?
Yes, DHL Express offers a Money Back Guarantee depending on the selected service and destination country's customs processes.
How does DHL calculate shipping charges based on dimensional weight?
Shipping cost may be based on volumetric (dimensional) weight, which measures the space a shipment occupies, rather than actual weight, using a volumetric divisor of 139 for inches/lbs.
What are some nearby businesses to the DHL Express Service Point in Jacksonville?
Nearby you will find Emerson Instrument & Valve Service, The Safariland Group corporate office, Kleen-Bore, Bianchi Leather Holsters, and Renaissance Windows & Doors among others.
How can nearby locations like Postal Annex or Emerson Instrument & Valve Service help me when visiting the DHL Express Service Point?
Postal Annex nearby offers additional mailing and shipping services which might complement your DHL visit. Emerson Instrument & Valve Service is a professional service in the area, useful if you have business needs before or after shipping with DHL.