Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Jacksonville in Jacksonville offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- DeliveryAvailable
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point
13350 International Parkway, Jacksonville, FL
32218, United States
Hours
Reviews
2.4
246 reviews
5 stars
73
4 stars
7
3 stars
9
2 stars
5
1 star
152
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and failures in package delivery, often citing false claims of delivery attempts.
Customer Service
Many reviews highlighted poor customer service experiences, including difficulty reaching live representatives and unhelpful automated systems.
Accountability
Customers expressed frustration over the lack of accountability for lost or mishandled packages, with some alleging theft by delivery personnel.
Positive Staff Experiences
Despite the overall negative feedback, some customers praised individual staff members for their helpfulness and dedication to resolving issues.
- DCDanyell Collins2 days ago2.0why does it say open 24 hours if they actually close at 6? thank you for making me waste my gas…
- DODrGeorges OralCareDec 16, 20251.0I do not see a point in scheduling a pick up online to have the driver come 3 hours early and said she will be back in a hour and that was 3 hours ago. i have a funeral to attend at 2 and I get off at 1230. She was told that when she left here. I have 35 boxes sitting outside waiting on her before I can leave. I was told the earliest they could get here was 12:15 and she comes at 10 and said she would be back in a hour now it is 1:00. Not a way to run a business. If she had waited 20 minutes she could have picked the whole order up they were all complete except one. It was a woman driver and it would have taken her at least 15 minutes to load the 34 boxes complete. I am not happy at all.
- OMOmar MariassNov 19, 20251.0My shipment has been sitting in Jacksonville warehouse since the 9th of November. All fees have been paid nobody to talk to made several calls and just an automated voice system answered. worst experience ever if I could rate it zero stars I would.
- GBGeorge BurnettNov 10, 20251.0Tracking number 7931306272. According to tracking info, it's at the JAX main building. It has been there for several days. It asked for the zip. Attempted to give my spouse's mobile number as well. She's the recipient. It wouldn't take her cell number. If there is a problem, why hasn't your company attempted to contact her directly? Isn't that your job? Also, if your automated call center's function is to frustrate customers, rest assured, it's doing a fine job!
- AHAva HardingOct 10, 20251.0Still haven’t received my package. It says it’s “on hold” because I didn’t pay shipping dues I didn’t know about, after messing around with their god awful website, I am still unable to find a way to contact a real person to help me navigate the website to solve my problem. The one page I got to that looked promising was asking for a phone number to send me a verification code but it automatically inserted a number that isn’t on my phone or the account I purchased my package on. Literally what is this stupid website nothing makes sense and I’ve already spent nearly $200 on my package just for it to be held by DHL.
Frequently Asked Questions About DHL Express Service Point
What documentation do I need to bring in order to send or collect a shipment?
Whether sending or picking up a shipment, you should bring a valid government\-issued photo ID. Also, if you are sending a shipment of value (non\-documents) you'll need to bring proof of its value, as well as any other documents mentioned [here.](https://goglobal.dhl-usa.com/shipping-support/exporting-with-dhl/required-documents/)
Does the receiver need to pay for anything? Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship within the U.S.?
Yes, DHL does ship between the 50 U.S. states, and you can send or pick up a shipment from any one of our DHL Express ServicePoints. However, DHL U.S. Express Domestic Services are not available at DHL ServicePoint partner locations.
Does DHL inspect shipments?
Yes, DHL has the right to open and inspect shipments, as per the Terms of Carriage. This can be done without notice under Customs and other regulatory guidance to promote safety and security.
Can I ship medication? What about shipping lithium batteries or other restricted commodities?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country. For more information, [here.](https://mydhl.express.dhl/us/en/help-and-support/shipping-advice/what-can-i-ship.html) While in some instances you may ship many types of electronics (cell phones, etc.) that contain lithium batteries, there are restrictions. To learn more, please visit a DHL Express ServicePoint to get complete information, or click [here.](http://www.dhl-usa.com/content/dam/downloads/g0/express/shipping/lithium_batteries/lithium_ion_batteries_regulations.pdf)
How long will it take to get my shipment delivered? Is my shipment guaranteed?
DHL Express is known for having the fastest transit times in the industry – but this is dependent on the destination country and its local Customs processes. DHL Express U.S. does have a Money Back Guarantee based on the service selected. For more on our guarantee, click [here.](https://mydhl.express.dhl/us/en/shipment/money-back-guarantee.html)
What is dimensional weight and why is that charged?
The cost of a shipment can be affected by the amount of space it occupies on an aircraft – its volumetric (or dimensional) weight – rather than its actual weight. The volumetric divisor is 139 for in./lb. (5,000 for cm./kg.) and applies to DHL Express Same Day, Time Definite and Day Definite services.
Can I use my own packaging?
Yes, you may use your own packaging to pre\-pack your shipment, but please be sure to leave it unsealed for inspection.
What identification do I need to bring when sending or picking up a shipment at DHL Express Service Point in Jacksonville?
You need to bring a valid government-issued photo ID. If sending a shipment of value (non-documents), also bring proof of its value and any other required documents.
Can I ship packages within the U.S. using the DHL Express Service Point in Jacksonville?
Yes, DHL ships between all 50 U.S. states. You can send or pick up shipments from any DHL Express ServicePoint, but note that domestic services are not available at partner ServicePoint locations.
What are the operating hours of the DHL Express Service Point in Jacksonville?
The service point is open Monday to Friday from 9:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
What payment options are accepted at the DHL Express Service Point in Jacksonville?
They accept American Express, Apple Pay, Check, Discover, MasterCard, and Visa.
Does DHL inspect shipments at the Jacksonville Service Point?
Yes, DHL reserves the right to open and inspect shipments without notice as per Customs and regulatory guidelines to ensure safety and security.
Are there restrictions on shipping medications or lithium batteries through DHL in Jacksonville?
Certain medications may be shipped only to specific countries with possible restrictions. Lithium batteries and electronics containing them have restrictions; please consult a DHL agent for destination-specific rules.
Is there a money-back guarantee for shipments sent from the DHL Express Service Point in Jacksonville?
Yes, DHL Express offers a Money Back Guarantee depending on the selected service and destination country's customs processes.
How does DHL calculate shipping charges based on dimensional weight?
Shipping cost may be based on volumetric (dimensional) weight, which measures the space a shipment occupies, rather than actual weight, using a volumetric divisor of 139 for inches/lbs.
What are some nearby businesses to the DHL Express Service Point in Jacksonville?
Nearby you will find Emerson Instrument & Valve Service, The Safariland Group corporate office, Kleen-Bore, Bianchi Leather Holsters, and Renaissance Windows & Doors among others.
How can nearby locations like Postal Annex or Emerson Instrument & Valve Service help me when visiting the DHL Express Service Point?
Postal Annex nearby offers additional mailing and shipping services which might complement your DHL visit. Emerson Instrument & Valve Service is a professional service in the area, useful if you have business needs before or after shipping with DHL.