Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 13610 Big Bend Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.3
180 reviews
5 stars
86
4 stars
15
3 stars
8
2 stars
4
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others experienced friendly and professional service.
Delivery Issues
Numerous complaints about mail and packages being delivered to the wrong addresses or not delivered at all, leading to frustration among customers.
Staff Training
Calls for better training and management of staff to improve customer interactions and service efficiency.
Facility Conditions
The post office is described as run-down and dirty, with suggestions for updates to the interior and overall environment.
Mixed Experiences
While some customers report positive experiences with quick service and helpful staff, others express dissatisfaction with long wait times and unprofessional behavior.
AA
Alec
Jan 24, 2026
1.0
Staff (cliff) was rude and unhelpful, I was looking for a box that’s advertised on the wall. He rolled his eyes as I was trying to explain the box is advertised on the flyer and I didn’t see it on the shelf he didn’t make any attempt to offer assistance with other options.
ED
Eyan Dorriety
Jan 13, 2026
1.0
I would have made it 0 but they wouldn't let me push through 0 star rating but it is below 0 and all actuality
These people have no idea what they're talking about, they sent me all over Pasco County they told me the wrong place for general delivery, I called 3 different Post Office I went to 2 different Post Office and neither one of them knew where the general delivery was because they all told me somewhere else, I had to drive all over Pasco County because these people don't know what general delivery is or they don't know where it is because they all give me some different information so don't believe them they're liars. If it was a one-off mistake I wouldn't be this upset but it was at 3 different places.
forget about sorry for the confusion, no politeness whatsoever when I was upset they acted like I did something wrong . Very unprofessional.
DN
DEBORAH NACINOVICH
Jan 11, 2026
5.0
I have never had any problems here. Everyone is friendly, helpful, and my mail gets to where it needs to go!
DD
Diane
Dec 23, 2025
5.0
Outstanding. Most recently, with 2 back to back holds (4 day lag between) and I thought maybe the first one was missing or lost. Called 800 submitted easy form, was return called from Hudson. They managed to catch the lag and brought both together. I should have known better! And our kind regular carrier probably knows our community as well as many who live here. No complaints and Nothing but good to excellent experiences with this post office over 5 years. Thanks USPS. Ps highly recommend using Informed Delivery account, to see everything that's coming day before. Easy.
RR
Raquel Rolston
Dec 18, 2025
5.0
Thank you Bryan I appreciate your help today outstanding!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 13610 Big Bend Dr offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this location?
Yes, this location accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the USPS at 13610 Big Bend Dr?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 1:00 PM, and closed on Sunday.
Can I reserve a PO Box online and what is the cost?
Yes, you can reserve a PO Box online at the USPS website. Prices vary by location, so please check availability and pricing online.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary. Please check with this Post Office for specific hours.
How do I schedule a passport photo appointment?
You can schedule a passport photo appointment using the USPS online scheduler available on their website.
What nearby stores could I visit before or after visiting the Post Office?
Nearby stores like Dollar General, Circle K convenience store, and Hip Tech Custom Motorcycles provide shopping and services close to the Post Office.
Are there food options close to the USPS at 13610 Big Bend Dr?
Yes, you can find several nearby dining options including Best Of Philly Cheesesteaks, Route 66 Diner, and Big Freds Route 66 for meals before or after your visit.
What nearby service providers can assist with financial or mailing needs?
Western Union offers money transfer services nearby, and Bitcoin Depot provides a Bitcoin ATM close to the Post Office for additional financial services.
Brand Certified Facts from United States Postal Service
United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: