United States Postal Service

2.1
264 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 13500 SW 250th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13500 SW 250th St, Homestead, FL
33032, United States

Hours

Reviews

2.1
264 reviews
5 stars
55
4 stars
11
3 stars
10
2 stars
9
1 star
179

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost or misdelivered packages, with many stating that items were marked as delivered when they were not.

Customer Service

Feedback indicates a mix of experiences; while some employees were praised for their friendliness, many reviews highlighted rude staff and poor customer service.

Long Wait Times

Customers frequently complained about long lines and slow service, often citing that only one employee was available to assist a large number of customers.

Facility Conditions

Several reviews mentioned the post office being dirty, disorganized, and in need of maintenance, contributing to a negative overall experience.

Staffing Shortages

Many reviews pointed out the need for more employees to handle the volume of customers, suggesting that understaffing is a significant issue affecting service quality.
  • JJ
    jess
    2 days ago
    1.0
    these people don’t know how to deliver ……
  • FC
    FIRST STEP TRANSLATIONS CORP
    4 days ago
    5.0
    The customer service was amazing. First time ever, but we have to say it. Clerk 35 was great.
  • GR
    Gabriela Ramos
    Oct 20, 2025
    1.0
    If I could give a 0 star to this place I would, to start they can’t be trusted with mails they will lose your items and say it was delivered when it never was, they never answer the phone when you call and if they tell you they will call you to update you on the investigation is all a lie they never will, I do not recommend this place at all
  • CT
    Catherine Thomas
    Oct 4, 2025
    1.0
    These people always steel my packages. Where is the postmaster?
  • DR
    Diego Rivas
    Sep 26, 2025
    2.0
    You'll have to wait way too long. Not sure if it's need for new management or more personal but these USPS facilities need a change.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.