United States Postal Service

2.1
264 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13500 SW 250th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13500 SW 250th St, Homestead, FL
33032, United States

Hours

Reviews

2.1
264 reviews
5 stars
55
4 stars
11
3 stars
10
2 stars
9
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees praised for their friendliness while others are reported to be rude and unhelpful.

Staffing Issues

Many reviews highlight chronic understaffing, leading to long wait times and frustration among customers.

Delivery Problems

Numerous complaints about lost or misdelivered packages, with customers expressing distrust in the delivery process.

Facility Conditions

The post office is described as dirty and poorly maintained, contributing to a negative customer experience.

Operational Hours

Customers express confusion and frustration over inconsistent hours and lack of accessibility to services.
  • RS
    Robert Sanez
    Dec 23, 2025
    1.0
    The young lady that works has an attitude problem and it's very sassy, avoid this location
  • JC
    John Craft
    Nov 24, 2025
    1.0
    Line is out the door with one customer service working and this is absolutely every single day.
  • JJ
    jess
    Nov 22, 2025
    1.0
    these people don’t know how to deliver ……
  • FC
    FIRST STEP TRANSLATIONS CORP
    Nov 20, 2025
    5.0
    The customer service was amazing. First time ever, but we have to say it. Clerk 35 was great.
  • GR
    Gabriela Ramos
    Oct 20, 2025
    1.0
    If I could give a 0 star to this place I would, to start they can’t be trusted with mails they will lose your items and say it was delivered when it never was, they never answer the phone when you call and if they tell you they will call you to update you on the investigation is all a lie they never will, I do not recommend this place at all

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.