United States Postal Service

2.3
176 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1000 W Palm Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1000 W Palm Dr, Homestead, FL
33034, United States

Hours

Reviews

2.3
176 reviews
5 stars
45
4 stars
7
3 stars
9
2 stars
3
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from helpful and courteous to rude and unprofessional.

Delivery Issues

Numerous complaints about packages being misdelivered, lost, or not delivered at all, causing frustration among customers.

Long Wait Times

Many customers reported excessively long wait times and understaffing, particularly during peak hours.

Inconsistent Experience

While some customers praised the service and staff, others described their experiences as terrible, highlighting a lack of consistency in service quality.

Facility Conditions

Comments about the post office being run down, hot, and poorly managed, contributing to a negative customer experience.
  • WW
    Widmausl Winti
    Oct 8, 2025
    5.0
    We (tourists from Switzerland) visited this post office on Saturday 04.10.2025. We wanted to visit friends on holiday, but unfortunately this didn’t work in terms of timing. So we wanted to send the friends the chocolate they had brought with us. We received very good advice at the post office and were also helped with materials (adhesive tape, cardboard box, address sticker). I would like to see a courteous service like this in every agency. Kind regards from Switzerland.
  • LD
    Lisbet Diaz
    Sep 29, 2025
    5.0
    Super atención de la chica q es bilingüe 1ra vez en los años q vivo aquí q me tratan súper bien en un correo postal thanks you are the best
  • MS
    Michael Sloan
    Sep 23, 2025
    1.0
    expensive packaged mis-delivered with no resolution and no compensation. business packages returned because they're too lazy to ship it but not lazy enough to send it back to you.
  • DF
    Daymey De La Fe
    Sep 11, 2025
    1.0
    Debieron entregar mi paquete en mi casa y lo llevaron a la oficina de correo según ellos a petición del cliente cuando yo nunca hice tal peticion,cada dia trabajan mas mal ,sin contar cuando te lo tiran en la puerta de la casa ,como si fuese un favor lo que hacen
  • MM
    Matthew McGarey
    Aug 14, 2025
    1.0
    Female blonde postal worker told me its going to be a while and go to another post office. Get it together. Tried to take a picture of my box I was shipping and she said no. It was not disruptive, it was my mail I was shipping out. She should be spoken to or go to another post office. Terrible service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.