United States Postal Service

2.3
178 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1000 W Palm Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1000 W Palm Dr, Homestead, FL
33034, United States

Hours

Reviews

2.3
178 reviews
5 stars
45
4 stars
7
3 stars
9
2 stars
4
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and lack of assistance from staff.

Delivery Issues

Frequent complaints about misdelivered packages, lost mail, and packages being held without customer request.

Long Wait Times

Customers consistently noted long lines and slow service, often with insufficient staff available to assist.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing frustration.
  • MD
    Melissa Díaz
    5 days ago
    1.0
    Llegué al sitio y estaba Michelle y Madison con muy mal carácter y mala forma hacia mí y mi esposo fue una experiencia de muy mal gusto no deberían haber personas como ellas trabajando con clientes y menos en un lugar tan concurrido como este . My mala mi experiencia tan desagradable que no le recomiendo a nadie que venga aquí al final ni me pudieron explicar bien las cosas y no pude hacer lo que venía hacer en fin muy mala atención al cliente
  • CR
    Connie Reyes
    6 days ago
    2.0
    They're not all together I put a hold on the mail for vacation, they don't hold it some are in hold and another are delivered they such don't know what they are doing. I live here for 30 years and they still don't know if they are coming or going.
  • WW
    Widmausl Winti
    Oct 8, 2025
    5.0
    We (tourists from Switzerland) visited this post office on Saturday 04.10.2025. We wanted to visit friends on holiday, but unfortunately this didn’t work in terms of timing. So we wanted to send the friends the chocolate they had brought with us. We received very good advice at the post office and were also helped with materials (adhesive tape, cardboard box, address sticker). I would like to see a courteous service like this in every agency. Kind regards from Switzerland.
  • LD
    Lisbet Diaz
    Sep 29, 2025
    5.0
    Super atención de la chica q es bilingüe 1ra vez en los años q vivo aquí q me tratan súper bien en un correo postal thanks you are the best
  • MS
    Michael Sloan
    Sep 23, 2025
    1.0
    expensive packaged mis-delivered with no resolution and no compensation. business packages returned because they're too lazy to ship it but not lazy enough to send it back to you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.