Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 739 Washington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
346 reviews
5 stars
79
4 stars
7
3 stars
9
2 stars
12
1 star
239
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude and unprofessional service from staff, with some employees being described as dismissive or lacking basic manners.
Staffing Issues
Many reviews highlight chronic understaffing, leading to long wait times and inadequate service during busy hours.
Positive Employee Recognition
Despite the overall negative feedback, several customers praised specific employees, particularly Jessica, for their exceptional service and professionalism.
Delivery Problems
Numerous complaints were made about lost packages, missed delivery attempts, and overall poor handling of mail and packages.
Facility Conditions
Customers expressed concerns about the cleanliness and organization of the post office, with mentions of overcrowding and inadequate facilities.
- JCjeffry chamorroDec 27, 20251.0Customer service is awful the tallers are so rude and don't have any manners avoid this usps please thank you.
- MMmelDec 10, 20255.0Hey girlies had to pick up my package from the UK cuz my bestie send her queen something . I went to get it service was fast cuz they was barely people anyways so yea thank god. Anways service was nice
- JJJonathan Marquez (Jonny)Nov 26, 20255.0I had an outstanding experience at the US Postal Office thanks to Jessie. I came in completely unsure of what I was doing or how to accomplish what I needed, and Jessie guided me through every step with incredible patience and kindness. She took the time to explain everything clearly, never once making me feel rushed or embarrassed for not knowing the process. Her professionalism, helpfulness, and genuinely friendly attitude turned a potentially stressful visit into a smooth and positive one. Jessie is truly a standout employee, and I’m very grateful for her help! Highly recommend seeking her out if you need assistance.
- YOyohanka lago ortaNov 24, 20251.0Aquí tienes un review fuerte, claro y profesional para enviar al correo de Homestead: ⸻ Subject: Concern Regarding Poor Customer Service and Staffing Issues Dear Homestead Office Team, I am writing to express my concern regarding the service I experienced today. Unfortunately, the customer service was very poor and unprofessional. There were only two staff members available, and one of them was more focused on cleaning her desk rather than attending to the people waiting in line. Additionally, the other two employees went on break at the same time, leaving a long line of customers waiting without assistance. This situation reflects a lack of organization and respect for the public’s time. I kindly request that management review the staffing and break schedules to ensure that customers receive prompt and efficient service. 11/24/2025 at 11:12
- AJAdrian E JNov 10, 20251.0Esta oficina de correo postal es un asco, sipre hai falta de personal y las líneas son gigantescas
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 739 Washington Ave offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours for the United States Postal Service at 739 Washington Ave?
The Post Office is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:30 AM to 12:30 PM. It is closed on Sundays.
Can I rent a PO Box at this USPS location and how do I do it?
Yes, you can reserve a PO Box online and complete your setup in person at this location by bringing two valid IDs.
What is the cost of a small PO Box at this postal office?
PO Box prices vary by location; you can check exact pricing by entering your ZIP Code on the USPS website for PO Boxes.
Is 24/7 access available for PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but hours may vary; please confirm with the local Post Office.
What nearby places can customers visit before or after using this Post Office?
Customers can visit Love Rocks Collective clothing store or Armenian Clothing store nearby for shopping, or grab a bite at La Pasadita Mexican restaurant close to the Post Office.
Are there any automotive-related services near the USPS at 739 Washington Ave?
Yes, Advance Auto Parts and Firestone Complete Auto Care are nearby for automotive parts and tire services if you need vehicle assistance during your visit.
What medical facilities are close to the United States Postal Service on Washington Ave?
Homestead Medical Center, Fresenius Kidney Care Homestead Art Kidney Center, and Dental Care of South Florida are nearby options for health services.