Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1801 Polk St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
418 reviews
5 stars
73
4 stars
17
3 stars
9
2 stars
23
1 star
296
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Mixed feedback on staff attitude; some customers praised friendly and helpful employees, while others reported rudeness and lack of professionalism.
Service Efficiency
Customers frequently complained about long wait times and understaffing, leading to frustration during busy hours.
Mail Delivery Issues
Numerous reports of lost or misdelivered mail and packages, with some customers expressing concerns about theft by employees.
Passport Services
Passport service experiences were largely negative, with complaints about unprofessional staff and inefficient processes.
Facility Management
Many reviews pointed to poor management and operational inefficiencies, contributing to overall dissatisfaction with the service.
- KJKaren Zambrano JacksonNov 15, 20251.0I've been coming to this post office for 10 years. Within the last year or so, I'm missing packages and I'm sure mail too because I'm usually receiving neighbors mail. Late September 2025, I was expecting a package, got an email and text stating it was delivered at front desk mailroom. Hmm? I live in a house down the street from the post office on Polk street . I waited a few days hoping it to be delivered. No delivery. I went to the office and was told it was not there. Clerk tells me to go online to file a claim. I asked how can we track down the truck delivering my mail that day? The clerk stated that particular day the post office truck did not have its GPS on. So they couldn't tell me where it was dropped off. So I went to the fairy new building where there's new apartments/hotel Circ/Olivia restaurant and asked their front desk if my package was delivered there. No help either. So my package was delivered to someone else! Its obvious people aren't honest, I ALWAYS walk or drive to hand deliver people's mail left at my home. These post office employees are careless. I sometimes wait outside to catch them delivering wrong mail! This office needs to be investigated for the people they are hiring!!! And it's true, there are SOME not all, clerks there that hates their job. Poor customer service.
- DVDarly VillaNov 15, 20251.0Mi mail lo pusieron en hold por el ultimó mes fui a la oficina a recogerlo espere 15 minutos para que una empleada llamada teresa me lo entregara, teresa regreso solo con una carta que ni siquiera era mia le explique que esta esperando recibir mas correspondencia sin decir ni una sola palabra se fue y no volvio a aparecer. Esta gente de verdad no quiere trabajar yo entiendo que el customer service es pesado pero si yo no estoy dando absolutamente nada de actitud porque tienen que ser tan poco profesionales con uno
- AFAsia FrancisNov 5, 20251.0This is by far the most annoying, laziest and unorganized postal service ever. They can’t even deliver all your mail or put your mail in the correct mailbox even if have photos of your mail through their online sign up program. No one where your mail is it so frustrating.
- RSRochane StewartOct 25, 20255.0I had an amazing experience the staff was so nice and welcoming. And the stores cleanliness is nothing to scoff at either.
- MSMiley SilvasanOct 6, 20251.0Worst post office! Their WiFi is never working so can barely ever scan QR codes. Forever line ups because the workers are so slow or it’s one person working at a time. Always the worst experience!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1801 Polk St offer?
This location provides mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, you can apply for first-time U.S. passports here and most locations also take passport photos. Complete and print your application before applying.
Do I need to make an appointment for passport services?
Most passport services require an appointment via the online scheduler, but select locations offer limited walk-in hours.
What are the regular operating hours for this Post Office?
Monday through Friday: 9:00 AM to 6:00 PM; Saturday: 8:30 AM to 1:00 PM; Closed on Sundays.
How can I rent a PO Box at this location?
You can reserve a PO Box online quickly and securely or apply in person with two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this location?
Most locations offer 24/7 lobby access to PO Boxes, but access hours vary, so check with the specific Post Office.
What nearby places can I visit after my postal errands?
You can visit El Cafecito, a Cuban and Caribbean cafe nearby, for a meal or coffee after your visit at USPS.
Are there fitness facilities near this Post Office?
Yes, Blaze Pilates and Zero Xcuses gyms are nearby for a workout before or after handling postal matters.
Where can I find dining options close to the Post Office?
Nearby dining includes Papa Johns Pizza and LaSosta coffee shop and sandwich shop, convenient for a meal break.
Are there any nearby real estate services close to this Post Office?
Nearby you can find several real estate agents and services like Radius Condominium, Mager McQueen Group, and Ideal Home Properties.