The UPS Store

3.2
198 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0288 in Hollywood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shpg Ctr On Corner Of North Park Rd & Sheridan (Across T.Y.Park).

Details

  • DeliveryNot available

Location

The UPS Store
3389 Sheridan St, Hollywood, FL
33021, United States

Hours

Reviews

3.2
198 reviews
5 stars
102
4 stars
4
3 stars
4
2 stars
7
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, citing rude and dismissive staff, lack of professionalism, and inadequate assistance.

Staff Attitude

There were mixed reviews about staff attitude, with some praising friendly and helpful employees, while others experienced rudeness and lack of respect.

Pricing Issues

Numerous complaints about high prices for printing services and packaging materials, with customers feeling overcharged compared to other locations.

Store Environment

Feedback indicated a chaotic and unprofessional store environment, with reports of staff laughing at customers and closing early.

Mixed Experiences

While some customers had positive experiences with efficient service and helpful staff, many others expressed dissatisfaction with their visits.
  • DW
    Dee Williams
    Jan 12, 2026
    5.0
    This is my favorite UPS store. I will drive across town just to go to this location. The staff is so helpful and friendly and knowledgeable, and they always greet you with a pleasant smile.
  • ML
    Mihaela Lupea
    Jan 9, 2026
    1.0
    Horrible ups store , very unprofessional and rude customer service, never go to this place
  • SS
    Sergio Surmay
    Jan 7, 2026
    1.0
    Faltaban 20min para cerrar, me dijeron que no podían enviar mi paquete porque ya estaban por cerrar y no tenían ni wifi ni impresora
  • AA
    Andrea Apa
    Jan 6, 2026
    1.0
    I came in for notary service and was told they don’t do it anymore. The girl was not friendly- zero customer service. 1/6/2026
  • JN
    J.J. For Now
    Dec 18, 2025
    2.0
    I personally had a very good experience. The rep that helped me was kind and attentive, however, I have to agree with the previous poster that the atmosphere is definitely different than what I'm used to from this location. I love this UPS and usually the entire staff is so friendly and helpful, but it was very upsetting to witness how one of the reps was being very dismissive of an older woman who didn't understand the prices. I get that the young rep was frustrated but instead of asking for management's assistance, she just unilaterally ended the conversation by abruptly sitting down, head down, and start to play on her cell phone. This is in front of customers and while the older woman was still talking to her. I felt like I had to ask for someone else to help and the young lady began arguing with me and raising her voice. Another rep came to calm her down (although this was not a contentious situation), leading me to believe this may not be uncommon behavior for her. Again, I'm sure she was frustrated but perhaps more customer service training for the staff would be helpful, especially when serving long standing members of this community.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #0288 in Hollywood offer?

The UPS Store #0288 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.

Where is The UPS Store #0288 located?

It is located at 3389 Sheridan St, Hollywood, FL 33021, USA, in the shopping center on the corner of North Park Rd & Sheridan, across from T.Y. Park.