The UPS Store

Reviews

• DH

  deborah haston

  Nov 7, 2025
  1.0
  I went into the UPS Store to fax some very important and private documents. At the end of the process to be checked out, I clarified that there were 22 pages instead of 21. The clerk then proceeded to the copy machine without one single word to me, she made copies of my important documents which I did not authorize. She was too lazy to hand count 22 pages and instead put them thru the copier. I mentioned to her I did not ask her to make copies. She had an arrogant air about her and tolded me she would shred the copies. She knew the copies were very important and private because I mentioned it. I did not feel comfortable leaving the copies in a public place. She charged me for copies I did not authorize. She continued with her arrogance. I felt I was totally treated wrong being charged for a service I did not request. Be very careful to watch how people handle your important and private documents.
• RN

  Rashel Nalls

  Oct 16, 2025
  5.0
  Kim and her team are absolutely amazing!!! My son accidentally shipped his phone to her store instead of his address. She went above and beyond to make sure he got his package!!! Anyone in customer service could learn from her! They even called us to let us know it had been successfully delivered!
• JA

  Judith Adler

  Sep 23, 2025
  5.0
  Kim and the crew at Hobe Sound UPS Store are the best people. What ever you need help with they are there to help.
• BM

  Bernice Mills

  Sep 22, 2025
  2.0
  So to I guess it was the manager( I think her name was Kim) I talked to today who honestly was really no help at all with the whole situation of an almost $2,000 check not getting delivered to the correct address and who kind of made the condescending remark when I said they had resent it out through USPS Friday and it would be here today Guess what It was sitting on my doorstep when I opened my door delivered to the correct address no less
• BB

  Byron

  Aug 13, 2025
  2.0
  I have been a very happy customer of the Hobe Sound UPS Store for 13+ yrs. Unfortunately, the new owner Kim is NOT a nice person. She has no respect for the paying customers. She manages to come up with new rules or regulations every 6 to 8 weeks (just to make us jump through hoops it seems) while blaming the US Post Office, as if new rules keep coming out every other month, LOL. Funny how there were never any new rules or regulations in the dozen years before she arrived. She acts like a school principal handing out detentions to disobedient kids! Employee morale at the store has gone down the tubes which is painfully sad to see after the fun, happy work environment previous owner created has been ruined. I feel so sorry for all the nice people that work there (Amber, Smamntha, Christine) who are always so positive, friendly, helpful and respectful to the customers. The new owner's husband is also very kind and an absolute rockstar, especially for putting up with her, LOL! Read the other owner reviews: old owner Pete was so well loved but no such love for new owner Kim. How befitting. Without Kim, 5+ stars all day but unfortunately a 2 star review is very appropriate due to her attitude and demeanor. My advice is to avoid Kim!!!

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