United States Postal Service

1.7
297 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2440 W 60th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2440 W 60th St, Hialeah, FL
33016, United States

Hours

Reviews

1.7
297 reviews
5 stars
44
4 stars
7
3 stars
4
2 stars
9
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, with many customers reporting rude and unhelpful staff.

Long Wait Times

Many customers experienced excessively long wait times, often with only one employee serving customers.

Inconsistent Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment indicates a lack of consistency in service quality.

Disrespectful Treatment

Several reviews mention instances of disrespectful treatment, particularly towards non-English speakers and those needing assistance.

Operational Issues

Customers reported issues with the office closing early and not adhering to posted hours, leading to frustration.
  • YT
    Yilian Turcios
    Nov 12, 2025
    1.0
    They have one person doing passports and helping at the counter.
  • YJ
    Yanet Juarez
    Oct 28, 2025
    1.0
    This is the WORST post office I’ve been to. They take forever to help you. One person taking care of the customers that walk in, while all the other older ladies are literally doing nothing. I’ve been here for 30 minutes just standing waiting to pay for two stamps and a two envelopes. Terrible it’s 10:00am
  • AS
    Anais Suarez
    Oct 11, 2025
    1.0
    They closed 10 minutes early and didn’t have the decency to open up for multiple customers outside. They left an older gentleman crying outside without a care in the world.
  • SL
    Samantha Lopez
    Oct 10, 2025
    5.0
    Amazing service. Fast and easy. Super friendly employees.
  • DN
    Daniela Niebla
    Oct 6, 2025
    5.0
    Gracias a Yaqui, muy amable. Muy atenta y dispuesta a ayudar a todos los clientes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.