Brand Certified
United States Postal Service
3.9(225 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3690 W 18th Ave, Hialeah, FL
33012, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3690 W 18th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.9
225 reviews
5 stars
147
4 stars
15
3 stars
4
2 stars2
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting employees like Elena and Sonia.
Efficiency
Many reviews noted the quick and efficient service provided, especially for passport applications, although some mentioned long wait times during busy periods.
Communication Issues
Several customers expressed frustration with the lack of phone support and difficulties in resolving issues, indicating a need for better communication systems.
Mixed Experiences
While many had positive experiences, some reviews pointed out problems with mail delivery and service inconsistencies, suggesting that improvements are needed in these areas.
- JNJorge Luis Vilaret Nevot1 day ago5.0Excelente servicio, encantado con la amabilidad del personal. Fue una buena experiencia
- VRVilart Restoration1 day ago5.0Excelente servicio y atención. Muy amable su personal. Muy buena la experiencia
- RARANFIS ALVAREZ6 days ago1.0I Moved More Than A Month Ago In December When I Moved I Went To The Bright Post Office In Hialeah And Turned In 2 Cards For The Change Of Address One For Me And One For My Partner But I Forgot To Indicate An Apartment Number For The New Address And Then I Went Various Times To The Promomade Post Office In Hialeah Which Is The Post Office For My New Address I Was Told The Issue Was Taken Care Nothing Has Been Taken Care Of And I Have Gone Various Times To The Promomade Post Office To Talk With The Supervisor And No Issue Has Been Resolved With My Mail I'm Still Not Receiving Mail Regularly At The New Address And When I Call The Direct Number To The Promomade Post Office To Talk With An Employee The Phone Rings And Rings And No One Response Very Bad Service
- NHNorma HernandezFeb 22, 20263.0Hours of operation are not realistic for customers working, need a better com system for callers trying to resolve minor issues!!!! Get a new manager.
- YHYaima HernandezJan 7, 20265.0Súper agradecida con la atención de esta Oficina Postal en especial con Elena Martínez, quien hizo que mi familia tuviera un trato de primera en la renovación del pasaporte de mi hijo de 10 años con necesidades especiales, gracias Elena, el mundo necesita más personas como usted ⭐️⭐️⭐️⭐️⭐️
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 3690 W 18th Ave?
You can send mail and packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. Please complete and print your application before visiting.
Do I need an appointment for passport services at this location?
Most passport services require an appointment via the online scheduler, although limited walk-in hours may be available at select locations.
Does this Post Office take passport photos?
Yes, passport photo services are available but you need to make an appointment using the online scheduler.
What are the operating hours of the USPS at 3690 W 18th Ave?
Open Monday to Friday from 8:30 AM to 5:00 PM and Saturdays from 8:30 AM to 12:30 PM. Closed on Sundays.
How can I reserve a PO Box at this USPS location?
You can search and reserve PO Boxes online at the USPS website. After that, complete your setup in person at the Post Office with valid ID.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes via the lobby. Check directly with this location for exact access hours.
What nearby services can customers visit around the USPS at 3690 W 18th Ave?
Nearby are several beauty salons such as Cristy’s Beauty Salón, Manlebeauty, and Iris Hairstyles, providing great options to visit before or after your postal errands.
Are there any nearby retail stores near this USPS location?
Yes, customers can visit nearby stores like Ross Dress for Less, Dollar Tree, and Big Lots for shopping alongside their postal visit.
What dining options are near the USPS at 3690 W 18th Ave?
Nearby dining includes Los Caringas Latin American restaurant and New Latin American Food & Bakery, ideal for grabbing a meal before or after your visit.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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