United States Postal Service

3.9
216 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3690 W 18th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3690 W 18th Ave, Hialeah, FL
33012, United States

Hours

Reviews

3.9
216 reviews
5 stars
141
4 stars
15
3 stars
3
2 stars
2
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting employees like Elena and Sonia.

Efficiency

Many reviews noted the quick and efficient service provided, especially for passport applications, although some mentioned long wait times during busy periods.

Cleanliness and Environment

The location was described as clean and well-maintained, contributing to a positive customer experience.

Communication Issues

Some customers expressed frustration with the phone service and communication regarding package deliveries, indicating areas for improvement.

Overall Satisfaction

Overall, customers expressed high satisfaction with their experiences, often recommending the location for postal services.
  • LO
    Leidilian Ojea
    Nov 17, 2025
    5.0
    Para mí el mejor correo de Miami la atención aquí y el trato a todas las personas súper, todos aquí siempre tienen la mejor forma y súper amables he venido siempre a este incluso quedándome otros más cercanos para mí 10/10 Sonia muy amable y siempre dispuesta ayudarte, súper recomendado ❤️
  • PV
    Pedro Vega
    Oct 15, 2025
    5.0
    Clean and big location. Went there to apply for my newborn's passport. I had already an appointment scheduled. Staff were very courteous and friendly. Everything went smooth. Will recommend to anyone!
  • NG
    Nataly Gimenez
    Oct 9, 2025
    5.0
    Fui a dejar mi planilla para sacarme el pasaporte y la señora Elena Martinez me dió una super atención, rapida, efeciente, amable. Que no se consiguen en este tipo de oficinas. Muchas gracias Elena por tu trabajo y hacer que estos transmite sean más agradables
  • DH
    Darianna Ruiz Herrera
    Oct 9, 2025
    5.0
    Tuve una experiencia muy positiva durante mi cita para la solicitud de pasaporte gracias a Sonia. Fue muy amable, profesional y paciente, explicando con detalle cada paso del proceso y las actualizaciones necesarias. Se nota que disfruta su trabajo y realmente se preocupa por brindar una atención de calidad. ¡Gracias, Sonia, por hacer el trámite tan fácil y agradable!
  • AA
    Annika
    Oct 3, 2025
    5.0
    Sonia is the best representative at USPS, every time I’ve come here she is so kind and helpful and she deserves recognition for how great she is. I’ve been coming here and other USPS locations for so long to ship packages and out of everyone I’ve talked to, Sonia stood out the most and she’s just great. My mom has had good experiences with her too when she has come on my behalf to ship packages for me. Thank you Sonia, you’re a ray of sunshine at USPS.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.