United States Postal Service

2.6
185 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 325 E 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
325 E 1st Ave, Hialeah, FL
33010, United States

Hours

Reviews

2.6
185 reviews
5 stars
65
4 stars
9
3 stars
3
2 stars
7
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about individual employees exhibiting poor attitudes.

Staffing Issues

Frequent mentions of understaffing, leading to long wait times and inadequate service during busy hours.

Positive Experiences

Some customers highlighted positive interactions with specific staff members, particularly in the passport processing area.

Management Concerns

Numerous reviews indicated poor management practices, including lack of accountability and failure to address customer complaints.

Service Reliability

Customers expressed frustration with lost packages and inconsistent service, leading to a lack of trust in the postal service.
  • YP
    Yanileysi Pérez
    Jan 2, 2026
    5.0
    Hola acabamos yo y mi esposo de hacer los trámites del pasaporte de nuestro niño, y la verdad muy buena atención de la señora q nos atendió 😊llegamos 8 minutos tardes y aún así sin excusa nos atendió.
  • AH
    Angel Herrera
    Nov 28, 2025
    1.0
    El peor sitio para sacar pasaporte! Recomiendo buscar otra sede para hacer este tramite
  • YR
    Yamislaidy Rodriguez
    Nov 13, 2025
    5.0
    Muy agradecida con esta agencia para hacer mi pasaporte Americano y principalmente agradecerle a Giselle por su paciencia y dedicación a ayudar a los demás ,de veras lo recomiendo, ella es lo mejor de ese lugar volveré
  • DA
    David Arauz
    Oct 23, 2025
    5.0
    Giselle help us on my passport process. She was really kind and professional. Outstanding customer service from her side. Wish all postal office have this kind of professional staff on their location to make any kind of process faster and with a happy customer. 😊
  • RF
    Richard Fernandez
    Oct 14, 2025
    1.0
    There’s a black lady that works here, She’s the rudest person alive, disgusting personality. If you don’t want to work then retire or get another job not with public. She hates if people asks question, she even hates if I say hi to her, I don’t understand, every time I go to this location she gets me in a bad mood

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.