United States Postal Service

2.2
227 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6193 NW 183rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6193 NW 183rd St, Hialeah, FL
33015, United States

Hours

Reviews

2.2
227 reviews
5 stars
60
4 stars
6
3 stars
1
2 stars
8
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific complaints about individual clerks being disrespectful and dismissive.

Service Efficiency

Customers frequently reported long wait times and slow service, particularly during peak hours, leading to frustration.

Package Handling

There were multiple complaints about lost packages and incorrect deliveries, indicating issues with package handling and tracking.

Mixed Experiences

Some customers noted improvements in service and helpful staff, suggesting that experiences can vary significantly depending on the time and personnel.

Cleanliness and Organization

A few reviews praised the cleanliness and organization of the location, as well as the convenience of self-service kiosks.
  • AD
    Amalia Dovale
    Nov 17, 2025
    5.0
    Me atendieron muy bien
  • BD
    Bianca Diaz
    Nov 11, 2025
    5.0
    The staff are always working hard and very helpful. I go several times a week and never had an issue with them.
  • MF
    M F
    Oct 24, 2025
    1.0
    My experience here was THE worst I have ever experienced at a post office. It was not today, but actually a couple of months ago. I wish I had the name of the rude gentleman who refused to help me and was very rude about it as well. He couldnt or wouldnt answer my question about a change of address form or online password change. He refused to help me. The only redeeming occurrence was that someone else helped me make the address change on the machine. I was not even told I could do that as an option by the first guy! I moved nearby but would rather have my PO Box at the Kendall USPS than move it here. People in Kendall office are friendly, kind and helpful. I'd rather drive that far, than put up with rude unhelpful employees.
  • TT
    Tojosa
    Oct 23, 2025
    1.0
    USPS lost my package from Michigan to Florida for OVER 1 MONTH! When it turned up they failed at delivering it, upon calling they said it was ON HOLD at the post office and I had 10 days to retrieve it. I said thanks and gave the phone person a perfect rating. The NEXT MORNING I recieved an email that the item was delivered to a pront porch. WHERE?! I was planning to go retireve it soon as the post office was near by... what an absolutely useless team of people. Clearly NO communication from 1 department to another.
  • DD
    DK
    Sep 20, 2025
    3.0
    Service at this has gotten a lot better. Recently visited the office and the staff was very helpful and super friendly. I had to circle back and update my review.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.