The UPS Store

4.2
303 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5452 in Hialeah offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of 16th & 49th - Behind Cvs, Next To Publix Sabor..

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
1581 W 49th St, Hialeah, FL
33012, United States

Hours

Reviews

4.2
303 reviews
5 stars
231
4 stars
8
3 stars
6
2 stars
1
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Richard, Jarriel, and Luis for their exceptional service.

Long Wait Times

Numerous reviews highlighted the long lines and wait times at the store, often leading to frustration among customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about inconsistent service and specific employees providing poor customer interactions.

Store Conditions

The store was frequently described as overcrowded and small, which contributed to the long wait times and made the experience less pleasant for customers.

Pricing Concerns

Some customers expressed dissatisfaction with additional charges for services that are typically complimentary at other locations, such as sealing packages.
  • JA
    jose alvarez
    2 days ago
    5.0
    Son muy amables y profesionales en su trabajo
  • JV
    Jose Vettaparambil
    Nov 16, 2025
    1.0
    BEWARE !!! They charge for taping the open box for amazon packages. SCAMMERS!!!! I DONT THINK AMAZON POLICY SAYS ANYTHING ABOUT THAT!
  • LN
    Lina María NuÑez
    Nov 3, 2025
    1.0
    Perverso el servicio, cobran por ponerle un poco de tape a una caja, ponen problema por todo y joven nada formal no quieren ayudar al cliente solo quieren cobrar por todo. No volvería nunca.
  • CB
    Celeste Bennett
    Oct 28, 2025
    1.0
    Someone stole my 2k dollar Phone. I will find out which one of you stole it! You are not going to get away with this.
  • MG
    Miguel Gomez
    Oct 17, 2025
    1.0
    I’ve been coming to this UPS Store in Hialeah for a long time because I always trusted them with my shipments, but today’s experience completely changed my opinion. I came in to drop off a return package, and Betty was the one who helped me — unfortunately, it was a terrible experience. My packages were already inside a bag, but she refused to accept them unless I put them inside a box. I had to leave the store to find one, and when I came back, I saw that she was putting a bag on another customer’s package, which made me feel really bad. On top of that, she charged me for closing the box, something that has never happened to me before, not in this UPS location or in any other. I left feeling disappointed and frustrated. I really hope the management can improve customer service and make sure all customers are treated with the same respect and consistency.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5452 in Hialeah offer?

The UPS Store #5452 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more, tailored to local needs.