United States Postal Service

2.7
251 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 500 S Federal Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 S Federal Hwy, Hallandale Beach, FL
33009, United States

Hours

Reviews

2.7
251 reviews
5 stars
92
4 stars
10
3 stars
7
2 stars
11
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Service Reliability

Multiple reviews highlight issues with lost packages, incorrect deliveries, and slow service, leading to customer frustration.

Facility Conditions

Customers report that the location is often overcrowded and poorly maintained, with complaints about cleanliness and outdated systems.

Operational Hours

There are frequent complaints about the post office being closed during posted hours, causing inconvenience for customers.
  • JM
    Julia Martinovich
    Dec 28, 2025
    1.0
    The doors are closed on Sunday, even though the USPS website says self-service kiosk is open 24/7
  • EC
    Evan C
    Dec 25, 2025
    5.0
    Great experience here two days before Christmas. First, I called and they not only answered, but gave me helpful information. Then, I showed up half an hour before closing time to do fingerprints, and when everyone was too busy, Chrissy made time to help me (I just had to wait a little bit). The other workers seemed friendly and helpful too. I even overheard them proactively finding and helping fix problems with how people had labeled their packages. A million times better than my experience with another post office in Broward the day before, where they didn't have a working phone and refused to help me when I came in person ("We're not doing fingerprints, we just decided to cancel it").
  • NM
    Natalie Alexandra McDermott
    Dec 22, 2025
    1.0
    It takes zero effort to be polite or provide basic customer service. I stood in the “hold mail” line for 22 minutes while two employees actively helped other people in that same line. No acknowledgment. No clarification. Nothing. They both walked away, and I continued standing there like an idiot. Meanwhile, there are two people behind the counter helping customers, and not a single one thought to say, “Hey, you need to be in the regular line,” so I could then go waste another 37 minutes of my life. Wild how doing the bare minimum is apparently too much to ask.
  • MS
    morris solow
    Dec 10, 2025
    5.0
    These guys don't get enough credit they're doing a great job they are very helpful. I frequent this post office. I have noticed how rude and disrespectful most of the general public is that goes into the government offices. Motivation really be ashamed of yourselves.. especially the tourists looking for assistance. No, Means No!
  • LK
    Lori Kuchenbeisser
    Dec 7, 2025
    1.0
    On 12/6/2025, they claimed my Amazon package was delivered. It was not!!! On 12/13/2025 , after I filed two claims they finally admitted that they delivered it to the wrong person. They claimed they couldn't retrieve it. And that I have to contact Amazon about it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.