United States Postal Service

2.7
241 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 S Federal Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 S Federal Hwy, Hallandale Beach, FL
33009, United States

Hours

Reviews

2.7
241 reviews
5 stars
90
4 stars
10
3 stars
7
2 stars
10
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and kindness, others are reported as rude and unprofessional.

Service Reliability

There are numerous complaints about lost packages, delays, and issues with passport services, indicating a lack of reliability.

Wait Times

Customers frequently mention long wait times and slow service, particularly during busy hours.

Staff Attitude

Several reviews highlight a negative attitude from staff, with reports of rudeness and lack of assistance.

Operational Issues

Customers report problems with the accuracy of posted hours and the availability of services, leading to frustration.
  • RC
    Rafael Chazan
    Oct 18, 2025
    5.0
    Alma is incredible. Amazing service, professional and courteous!! Thank you!!
  • IV
    Isabella Valencia
    Oct 7, 2025
    1.0
    El peor lugar no atienden no solucionan nada hacen perder papeles importantes no contestan el teléfono la peor atención de el mundo
  • MM
    Malina
    Oct 4, 2025
    5.0
    I don’t know why the ratings are this low. I went several times to send mail overseas. The ladies working here are always nice and helpful, and I enjoy interacting with them. Yes, sometimes the wait can be long, but that’s sort of to be expected of any post office visit. I think they’re doing well. ☺️
  • EO
    Elizabeth Oliva
    Sep 30, 2025
    1.0
    Good afternoon to all my neighbors and Hallandale. Do not go to this post office. I was there 5 minutes ago, there was a big line. I was trying to look for a box and there was no box. So I asked I said good afternoon do you have more boxes in the back. I didn't get her name (but my next review I'm going to get her name). I know that lady for years. she has a very long hair, she put it up ,color woman. And she yelled "what do you want me to do to stop what I'm doing and go to the back to get you the box?" What my answer was "No ma'am all I wanted to know if you have box so I will do the line. So I pick up my things and I left. No wonder they have a review of 2.7. I believe this one is going to go down. Do not go there. I went to the UPS. I sent the box for the same amount of money very nice very sweet people
  • SM
    Sylvia M
    Sep 26, 2025
    5.0
    So we came today to do my son's first passport application which we made an appointment for but did not know we had to have the application filled out (its our first time doing it through USPS). We were attended by Nicollete (apologies if I spelt her name wrong 😳) but she was absolutely sweet and so helpful!!! She found and application for us to fill out so we did not have to leave and make another appointment. After we finished our application she told us to wait so she could continue to help. She then took us to take my sons picture and we were cutting into her break. Instead of telling us to come back she attended to us even during her break! What an amazing person. A lot of people don't take into consideration how much we look forward for our breaks and she did not mind helping us at all. I wish there were more people like Nicollette. Outstanding customer service, she went above and beyond. She deserves a raise. Thank you!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.