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United States Postal Service

2.7
(167 reviews)

Business Details

1051 State Road 544 E, Haines City, FL
33844, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1051 State Road 544 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1051 State Road 544 E, Haines City, FL
33844, United States

Hours

Reviews

2.7
167 reviews
5 stars
59
4 stars
9
3 stars
7
2 stars
7
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and delays in mail processing were noted.

Long Wait Times

Customers frequently mentioned long lines and understaffing, leading to frustrating wait times.

Mixed Experiences

While some customers praised friendly staff and good service, many others had negative experiences, indicating inconsistency in service quality.
  • JM
    Janay Moore
    today
    1.0
    Javier and Robert were extremely rude! We came for a passport appointment and first off they were running 40 minutes behind. There were two ladies in front of us waiting and Robert comes out yelling at them very disrespectful to get to the back of the line. When it was our time he sits us down and stared at us, doesn’t say anything to let us know what we need to do or help at all. Then he tells us different rules than what are listed online and says it’s our fault. (Even though we followed every rule for passports listed online). We have two young kids with us and he was being very rude, very disrespectful to us and slammed the passport door behind us. He could have slammed their hands in the door with his carelessness. Then when we come out and ask for a manager, Javier says just go wait and rolls his eyes and makes faces at us. We ask for his name and he just stares at us and doesn’t say anything then continues to make faces at my fiance as he walks away. They should not be employed here. The way they treated us was horrible! The manager TJ was polite and helped us as well as Luis… but Robert and Javier need to be rep-remanded for their behavior. This is not acceptable behavior for a federal employee at all!
  • CM
    Chris Manfredi
    Feb 18, 2026
    5.0
    Rafael was very friendly, helpful and professional. Much appreciated
  • SS
    Shawn Seigler
    Feb 16, 2026
    1.0
    Here at 11:40 am. They closed 30 mins early. What a joke
  • MA
    Maribel ATOColon
    Feb 11, 2026
    5.0
    Very friendly people
  • VV
    V.Rosario
    Jan 31, 2026
    1.0
    My mail is never delivered on time. I am extremely over stimulated by how they handle business in Florida period when it comes to mail!!!! Done paid for certified mail to be delivered by the 16 of January an recieved it back undelivered to a big fidelity office in Ohio. I had some one ship me something from pompano beach FL an it went to TN KY then back to Florida sapose to be delivered today 1/31 in Haines city FL an them lazy people did not get my package delivered or have an update! If u don’t want to work get a new job!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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