United States Postal Service

1.8
368 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1401 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1401 N Main St, Gainesville, FL
32601, United States

Hours

Reviews

1.8
368 reviews
5 stars
56
4 stars
13
3 stars
10
2 stars
13
1 star
276

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and accountability.

Long Wait Times

Many customers reported consistently long lines and slow service, often waiting over an hour to be served.

Package Issues

Frequent complaints about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.

Staffing Problems

Several reviews noted that the location is often understaffed, leading to poor service and long wait times.
  • II
    i
    Dec 12, 2025
    1.0
    Worst experience of my life. So rude and unhelpful. I needed to use 4 inches of clear tape and she refused to give me already opened tape so I don’t have to pay. every single worker was UNHELPFUL, RUDE, and MEAN.
  • KJ
    Karen Jensen
    Dec 2, 2025
    5.0
    Short line, pleasant service
  • JL
    jorge leon
    Nov 21, 2025
    1.0
    Terrible service 😑
  • LL
    Lambs
    Nov 11, 2025
    1.0
    Your male supervisor and staff needs to be educated in peoples rights and rules. What an embarising disgrace they are!!!
  • ST
    Steven Turknett
    Nov 3, 2025
    1.0
    I stopped by just to get my package picked up and somehow aged three years in line. If you ever wanted to experience what eternity feels like, this post office has you covered.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.