United States Postal Service

1.8
364 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1401 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1401 N Main St, Gainesville, FL
32601, United States

Hours

Reviews

1.8
364 reviews
5 stars
54
4 stars
13
3 stars
10
2 stars
13
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff described as rude, unhelpful, and unprofessional.

Long Wait Times

Many customers reported excessively long wait times, often exceeding an hour, due to understaffing and inefficient service.

Package Issues

Frequent complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability.

Staff Attitude

Several reviews noted a negative attitude among employees, contributing to a stressful environment for customers.

Inconsistent Service

While some customers reported positive experiences with specific staff members, these were overshadowed by the overall negative feedback regarding service quality.
  • JL
    jorge leon
    3 days ago
    1.0
    Terrible service 😑
  • LL
    Lambs
    Nov 11, 2025
    1.0
    Your male supervisor and staff needs to be educated in peoples rights and rules. What an embarising disgrace they are!!!
  • ST
    Steven Turknett
    Nov 3, 2025
    1.0
    I stopped by just to get my package picked up and somehow aged three years in line. If you ever wanted to experience what eternity feels like, this post office has you covered.
  • EB
    Elizabeth Blosser
    Oct 31, 2025
    1.0
    Worst employees ever, don't even know their own procedure.
  • DM
    Dark Mice
    Oct 28, 2025
    1.0
    Horrible customer 'service'. Long lines, terrible management. Also featured on YouTube by 1st amendment auditors.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.