United States Postal Service

2.3
150 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4111 NW 16th Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4111 NW 16th Blvd, Gainesville, FL
32605, United States

Hours

Reviews

2.3
150 reviews
5 stars
38
4 stars
10
3 stars
2
2 stars
9
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly mentioning a clerk named Vasantha who was frequently described as dismissive and disrespectful.

Long Wait Times

Many customers expressed frustration over long lines and slow service, often citing understaffing as a recurring issue.

Mixed Experiences

While some customers reported positive interactions with certain employees, the overall sentiment leaned towards dissatisfaction with service quality.

Incompetence

Several reviews mentioned issues with lost packages, incorrect information provided by staff, and a lack of clear communication regarding services.
  • GN
    G N
    Dec 15, 2025
    1.0
    Trashy customer service!!! Do not use this location!!!!!
  • CB
    Collette Banks
    Oct 27, 2025
    1.0
    Need to go out of business, no help to customers
  • DA
    David Arreola
    Oct 1, 2025
    1.0
    Hands down the worst place to ever do shipping and handling ever
  • SR
    Sean Ryan
    Sep 19, 2025
    2.0
    The woman at the counter was incredibly rude and aggressive.
  • AC
    April - servant of Christ
    Aug 25, 2025
    1.0
    I have always just grabbed a change of address/forward mail form to fill out on my own so I went in to grab one for my husband and I. I could not find any forms so I asked the associate who was in the front stocking mailers... First, there was a language barrier. I don't know if it's just her accent or what but she came off very rude. She loudly said, "go to the counter with your ID"...she was already frustrated because I even asked. The line was massive so I mentioned that "I would just like the forms to fill out at home". She got more rude and told me again to "you must have your id, go to the counter, we quit that 2 years ago". This was odd because I just moved 5 months ago and took the forms home with no problems. So I told her this but she got so rude that I could not make out anything she was saying. I stood in line but was a little perturbed and left. I came out to the car to call and get answers but the only number I could find went to a hotline where there was a language barrier again. So, I politely got off but still no real answers. Now I am led to write this. What has happened to the USPS? I'm sad to see how it has gone down hill. I pray they can get it together. May God bless even the angry workers! 🙏 Everyone needs Jesus...He is the Prince of Peace. I am so happy I have Him to help me with even the little bumps in life like this. ✝️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.