The UPS Store

2.9
226 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2919 in Gainesville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Westgate/34th Street.

Details

  • DeliveryNot available

Location

The UPS Store
2112 SW 34th St, Gainesville, FL
32608, United States

Hours

Reviews

2.9
226 reviews
5 stars
94
4 stars
7
3 stars
8
2 stars
11
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about the owner and manager's attitude.

Pricing Issues

Numerous reviews highlighted dissatisfaction with additional charges for services like tape and printing, which are typically free at other UPS locations.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, others had negative experiences, indicating inconsistency in service quality.

Store Conditions

Several reviews mentioned the store being disorganized and messy, contributing to a negative customer experience.
  • JB
    Jay Benson
    Dec 29, 2025
    1.0
    Charging a dollar for tape on a package return is ridiculous. The Lake City store does not charge for tape on a return. Staff was rude and inconsiderate, and did not provide a receipt. We only went to this store because I have chemotherapy twice a month at the VA hospital down the road, and it was closer than the Lake City store. We won't make that mistake again
  • JM
    Jamisha Moore
    Dec 15, 2025
    1.0
    Custom service is not professional at all neither is the so called store manager they lied about my package already being shipped out when I called to get a refund and have it shipped through fed ex when my package didn’t leave that nasty store until 9am 12/15/25 do not do business with UPS THEY ARE THIEFS ANOTHER INCIDENT WHEN A UPS DRIVER STOLE MY SON $1700 camera and ups told me they couldn’t do anything about it
  • JJ
    Joan
    Dec 12, 2025
    5.0
    Huge shout-out to Joey at the UPS Store on SW 34th Street (2112 SW 34th St, Gainesville). With a line out the door, he handled multiple tasks at once—moving like an octopus—yet stayed efficient, patient, upbeat, and genuinely kind. Even while I was slowing things down by looking up many codes on my phone, Joey never rushed me and kept everything running smoothly. Outstanding customer service and a great representative of UPS.
  • AS
    A S
    Nov 30, 2025
    1.0
    Terrible store Owner and terrible customer services. The owner always tell you to leave your package on the floor so anyone can steal it or damage it. They really don’t care your stuff. Shameful.
  • RS
    Rod Shaddeau
    Nov 25, 2025
    1.0
    Horrible service, worst UPS store in Gainesville. Always very difficult to deal with when trying to use their store to return an Amazon package.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2919 in Gainesville offer?

The UPS Store #2919 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.