The UPS Store

4.2
171 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2231 in Gainesville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Books-A-Million, Ross Dress For Less & Burington Coat Factory.

Details

  • DeliveryNot available

Location

The UPS Store
2603 NW 13th St, Gainesville, FL
32609, United States

Hours

Reviews

4.2
171 reviews
5 stars
125
4 stars
10
3 stars
3
2 stars
3
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with several employees receiving specific commendations for their service.

Efficiency

Many reviews highlighted the quick service and minimal wait times, making the process of shipping and returns easy for customers.

Operational Issues

There were multiple complaints about the store not opening on time, leading to frustration among customers who arrived during posted hours.

Pricing Concerns

Several customers expressed dissatisfaction with high prices for services such as printing and packaging, feeling that they were being overcharged compared to competitors.

Mixed Experiences

While many had positive experiences, some customers reported issues with service quality and specific employees, indicating inconsistency in customer experiences.
  • AF
    Arthur Field
    Dec 21, 2025
    5.0
    EXCELLENT SERVICE! This ia a FIRST-CLASS business that I HIGHLY RECOMMEND! Jimmy and the team are experts at packing and fast shipping. I had an auction item packed and shipped and all parts of the process were perfect. AAA+++++++++++++++++++
  • RD
    Rocky Draud
    Nov 21, 2025
    5.0
    The staff is friendly, efficient, and professional. Molly, Jim, and others will offer options that fit your budget and shipping deadline. They make the process easy and get it off your To Do list fast.
  • HW
    h w
    Oct 11, 2025
    5.0
    The smooth experience, the workers are pleasant
  • DM
    Donna Martin
    Oct 8, 2025
    5.0
    The store is easy to get in and out of and the employees are friendly.
  • HK
    Hyo K
    Oct 1, 2025
    1.0
    I’ve been to this store more than five times at 8:00 AM, which is the posted opening time, but NOT ONCE have I seen it actually open on time. Each time I’ve ended up waiting outside at least 20 min during a busy part of my morning before work. Please be on time at 8:00 AM or update your business hours if your employee can't make it

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Gainesville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to support your business and mailing needs.