The UPS Store

4.4
121 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6841 in Freeport offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Publix Shopping Center Just South Of State Road 20 On Us 331s.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
16400 US Hwy 331 S, Freeport, FL
32439, United States

Hours

Reviews

4.4
121 reviews
5 stars
100
4 stars
4
3 stars
1
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and helpful staff, with many highlighting exceptional service experiences.

Store Cleanliness

The store was frequently noted as clean and well-maintained, contributing to a positive customer experience.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor service in specific instances.

Efficiency

Customers appreciated the quick and efficient service, especially for tasks like shipping and printing.

Community Engagement

The staff demonstrated a strong commitment to customer care, often going above and beyond to assist customers in need.
  • ST
    Sieg Taylor
    Jan 6, 2026
    5.0
    Great folks. They offer so many services. Today we needed someone to fax us a document and the store offered to supply us with their fax.
  • HK
    Haeun Grace Kim
    Dec 30, 2025
    5.0
    The associates are very very friendly. They are very helpful and I could clearly see that they are doing it not just because it’s their jobs. It’s also because they have willingness to help people. And I’ve learned that that’s pretty rare to see these days. They are always so welcoming, willing, and helpful. The store looks really clean and organized as well. I believe people like them have to be praised for what they do. I’m just very thankful for them. Would recommend UPS over any other parcel companies because of their excellent customer service.
  • TS
    Terry Stitt
    Dec 1, 2025
    5.0
    Great Customer Service. Friendly and Efficient
  • DH
    Denise Hartzell
    Nov 30, 2025
    5.0
    The customer service is impeccable! I love that I have peace of mind when having packages delivered in a safe place.
  • MM
    MARINA
    Nov 18, 2025
    1.0
    I am extremely disappointed with this UPS location. An older employee was very rude and told me I only had one package, even though I had three. After confirming with Amazon that all packages were delivered, I returned, and he lied, claiming he didn’t have them. He had cut and opened one of my Amazon packages without permission and then demanded a $10 pickup fee, despite me being an Amazon Prime member. This behavior is completely unacceptable.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Freeport offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.