The UPS Store

4.0
134 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2135 in Fort Walton Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - White Sands Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
550 Mary Esther Cutoff, Fort Walton Beach, FL
32548, United States

Hours

Reviews

4.0
134 reviews
5 stars
94
4 stars
4
3 stars
3
2 stars
2
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with shipping and returns.

Quality of Service

Overall, the quality of service was highlighted positively, with quick and efficient handling of packages and returns.

Mixed Experiences

While many reviews were positive, some customers reported poor experiences, particularly regarding package handling and customer service issues.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, citing unexpected fees and discrepancies between quoted and actual shipping costs.

Staff Training

There were mentions of inconsistent staff training, leading to some negative experiences, particularly in handling claims and customer inquiries.
  • RL
    Richard Listo
    Nov 2, 2025
    5.0
    Quick, easy, no hassle returns.
  • YF
    Yasmin Fuentes
    Oct 30, 2025
    5.0
    Excellent customer service from entire staff. I want to personally shout out Amy because she was extremely helpful from start to finish and attentive to exactly what I was trying to accomplish in putting a book together for a friend. She took the same care as if it was for her loved one and delivered fast results.
  • AN
    Audra Nesseth
    Sep 25, 2025
    5.0
    We entrusted a deeply important graphic and print job to this team—our café’s menu, the very first impression every guest receives when they walk through our doors. It’s more than paper and ink; it’s the heart of our little family business. This was a collaborative effort involving Amy, Melissa, and Leslie, and I couldn’t be more grateful. When I saw the final product, I had tears in my eyes. It’s absolutely stunning—perfect in every way. The quality is unmatched, far beyond anything I could have created on my own. In just a few days, they delivered a high-quality, professional, error-free menu that we’re proud to place in front of our customers. It reflects who we are, and we couldn’t be happier. Thank you to the UPS team for creating this for us!
  • EE
    Elevated Underground (Elevated Underground Ent.)
    Sep 23, 2025
    5.0
    I needed to send a laptop to my daughter in Louisiana, and Jaden at the Mary Esther Cutoff location made the entire process smooth and stress-free. He was incredibly knowledgeable, helpful, and genuinely pleasant to work with. I don’t usually expect shipping errands to be memorable, but Jaden really stood out. He’s a true asset to the company, and I’m grateful for the great experience.
  • KO
    Karen Ocker
    Sep 8, 2025
    5.0
    Leslie is AMAZING! Seriously, she went above and beyond to help me out with my Amazon return. She realized the label I had on my package wasn't going to work for the Amazon driver, so she helped me navigate the Amazon app to get the right label and had me email it to her so she could print it for me and get my package shipped. I am beyond impressed with her customer service and wanted everyone to know this is the place to go for UPS services! Thank you, again, Leslie! The world needs more people like you!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Fort Walton Beach?

The UPS Store in Fort Walton Beach is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.