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United States Postal Service

2.1
(381 reviews)

Business Details

2655 N Airport Rd, Fort Myers, FL
33907, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2655 N Airport Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2655 N Airport Rd, Fort Myers, FL
33907, United States

Hours

Reviews

2.1
381 reviews
5 stars
87
4 stars
18
3 stars
7
2 stars
7
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, dismissive, and unhelpful.

Staff Attitude

Many customers reported a negative attitude from employees, indicating a lack of professionalism and care in their interactions.

Long Wait Times

Customers frequently mentioned long lines and wait times, often exacerbated by understaffing at the location.

Operational Issues

There were complaints about the operational hours not aligning with advertised times, as well as issues with package drop-off and tracking.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are exceptions to the overall trend.
  • J1
    July 4 1776
    5 days ago
    1.0
    Staff are clowns they close whenever they are ready to leave and/or yell at people bringing in shipments during last 10-15 minutes. People have jobs and businesses if you're advertised closing is 5:30 you need to be open at 5:29. I got here 15min early with prepaid parcel but AGAIN they decided they don't feel like staying open until closing time. Terrible branch employees should be fired and replaced with people who take their positions seriously.
  • BP
    Brianas Podcast
    6 days ago
    1.0
    If I could give this place 0.0 I would, I just made a mistake on my end thinking the package wasn’t in the mailbox when it wasn’t and my community was fixing my mailbox. The delivery person said it was in there. He came from the facility just to check to see if it was in there and it was, but I wasn’t aware that it was in there and it had said delivered last week. I had opened the mailbox. It was not there and it was just his communication but he came over here, screaming at me and slamming the mailbox. I think that’s very unprofessional very rude Especially that I just moved over here and I’m still figuring out this location and how the mailbox works and Lady on the phone was Hella rude too she just was losing patience over nothing like Lady. I am telling you something just let me talk but this is why people can’t work in customer service I will not be using them anymore for my mail
  • JT
    Jason Taylor
    Feb 20, 2026
    1.0
    Understaffed every visit and “nobody cares”.
  • JR
    Joel Rodriguez
    Feb 12, 2026
    1.0
    The USPS driver ran over my $500 9.8 CGC graded signed Stan Lee comic. Even after I proved the driver ran it over and USPS even agreed it was their drivers fault and despite having $500 insurance on the item they refused to reimburse me for the damages. The manager refused to help at all and laughed as she said that's just their policies. I've been fighting this since 1/30/26 when I made my claim and USPS is doing everything in its power to not pay me what they owe.
  • AG
    Alexandra Gutierrez-Mercado
    Feb 3, 2026
    5.0
    The gentleman who processed our baby’s passport application was so wonderful and helpful. If you need a passport, this is the place to go.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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