United States Postal Service

2.1
384 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2655 N Airport Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2655 N Airport Rd, Fort Myers, FL
33907, United States

Hours

Reviews

2.1
384 reviews
5 stars
87
4 stars
18
3 stars
7
2 stars
8
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members like Jamal and Bunny received praise for their helpfulness and professionalism, many reviews highlighted rude and dismissive behavior from other employees, leading to a generally negative perception of customer service.

Staffing Issues

Customers frequently reported long wait times and understaffing, with lines often reaching out the door and only a few employees available to assist.

Delivery Problems

Numerous complaints were made regarding lost packages, misdelivered mail, and issues with package tracking, indicating significant operational challenges.

Facility Conditions

The post office was described as dirty and poorly maintained, with complaints about the overall environment and lack of cleanliness.

Passport Services

The passport application process was criticized for being disorganized, with multiple reports of appointments being rescheduled or staff being unavailable.
  • GC
    Gated Community
    6 days ago
    1.0
    JUST TERRIBLE....they just finished an outdoor paint job, looks nice. The majority of the clerks are typical USPS.....been like this for 40 years when I was employed.....L-A Z-Y.....and slow.
  • GG
    GabeQ01
    Nov 17, 2025
    1.0
    Terrible place with even worse people. If you want to actually receive your package, don’t go through these guys.
  • JL
    Jonathan Lewis
    Oct 31, 2025
    5.0
    I recently stopped in for a passport application. The customer service from Jamal was outstanding! He definitely takes pride in his work and handles customers with professionalism and respect.
  • MF
    Marina Fradley
    Oct 30, 2025
    5.0
    I had such a great experience at the post office today thanks to Jamal! He was incredibly helpful and friendly. He took the time to make sure everything was handled correctly. It’s rare to come across someone who truly cares about providing good customer service, but Jamal definitely does. He turned what could have been a stressful errand into a quick and pleasant visit. Thank you, Jamal, for your professionalism and kindness!
  • KC
    K C
    Oct 30, 2025
    5.0
    I have recently been here quite a bit bc I changed my business shipping for smaller packages. So far everyone, mostly ladies, at the desk have been very nice and positive.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.