Southwest Florida Media Consultants

Reviews

• MG

  Mary Lou Gamez-Shepard

  Mar 21, 2024
  5.0
  Great customer service and reliable!
• GW

  Greg Wagner

  Feb 4, 2024
  1.0
  I took the time to read the other Google reviews of SW Florida Media Consultants and although there were a couple of negative reviews most appear to be positive. Unfortunately for me, but fortunately for SWFMC, I'm one of the few unlucky ones who had a miserable experience with Adam Hartig and his company. Without going into a lot of boring detail I'll try to keep my experience short and to the point. In February 2023 I paid Southwest Florida Media Consultants $2,000 to develop a marketing plan for my photography. No plan was developed or implemented by mid summer, which is when the busiest time of year begins with a lot of work and travel. In October 2023 I began the process of trying to get my money back. I had received no goods or services and Adam Hartig's company, SW Florida Media Consultants, had received $2,000 7 months before for doing absolutely nothing. Numerous attempts were made by me in October and November to contact SWFMC and their rep I worked with early in my involvement with the company. My request was very simple: just return my $2,000. ALL of my text messages, phone calls, emails and attempts to reach SWFMC through their website were completely ignored for 2 months. Finally, on December 7, Adam responded to a strongly worded message I sent through his website. I decided to go with stronger wording because the nice guy approach was failing epically, proof that sometimes you need to get fairly firm in order to get a response. In his December 7 response Adam told me flat out that he would not be returning my full $2,000. He had paid my rep (his employee, or subcontractor, or whatever) a little over $600 in commissions and fees and in his mind that's why he didn't owe me the full $2,000. After getting my attorney involved and having to threaten Adam with a trip to small claims court, SW Florida Media Consultants issued a credit of just under $1,400 to my credit card two weeks ago. This amount was never agreed to by myself or my attorney. So the way it stands right now is that I'm still out $600+ with nothing to show for it. I know my review of the horrible experience I had with Adam Hartig and SW Florida Media Consultants is greatly outnumbered by those who have had good experiences, and that's fine. Had I been fully reimbursed I would not have taken the time to write a review at all but unfortunately his attitude that it's okay for a client to take a loss but it's not okay for him or SWFMC to do so doesn't really sit well with me. Update, February 7, 2023: To his credit, Adam responded to my negative review (see his response below) almost immediately. But I was most taken aback by this: "As stated earlier, we issued a credit to your credit card as a gesture of goodwill. We apologize if the amount did not meet your expectations and for any miscommunication that may have occurred during the process." The guy took in $2,000 of my money. I received no goods or services whatsoever. He returned just under $1,400. That's Adam's definition of a 'gesture of goodwill'.
• NO

  Noneen O'Rafferty

  Jan 25, 2024
  5.0
  Southwest Florida Media has created and maintained my website for years. I am happy with the results as the word optimization has created a steady flow of patients to my clinic. Thank you Adam Hardig.
• JA

  Janda Concepcion Artographer

  Nov 4, 2023
  5.0
  Im a local photographer and a client of mine had and old logo that she couldnt find the original to and her only copy wasn't very good resolution. I had heard of only good things about SWFL Media Consultants so I reached out to them and gave them my clients info and a brief description of her issue in hopes they would be able to help her out. They immediately responded with an exact copy of her logo in full resolution and didn't even charge either of us. That is amazing customer service imo and they've earned all of my future business. Thanks again SWFL Media Consultants
• SM

  Stepping Out Ministries

  Jul 26, 2023
  2.0
  Very unhappy. We were looking to have a logo done. They had one of their ladies working with us because the main guy was out of the country. They wanted full payment up front. I said I'll do half up front half with finished product. The girl started off great but then she started to not communicate with us in the end. After she sent the finished product with files we paid but there was one thing she didn't finish. She disappeared. Turns out she is no longer there. I offered the owner more money to finish product. About 10 minutes of work max. He sends me finished product but the original logo is different. He says he doesn't have original logo. I send him what she sent me as he asked and now he's left me hanging. Chooses not to finish it. I even offered him more money so he couldn't use that as an excuse. I don't like leaving reviews like this but if this is how they do business they should not be in business. UPDATE: After I posted this review I was contacted by another person who represents this company. Keep in mind this was the 4th different person I dealt with for one simple logo. They offered to finish the project as long as I would update my review on their page. So I appreciate that they finished the logo and as soon as I said I was happy with the final logo they asked me to update this review. So...this is the final update and I still would not recommend their services and I'm not changing my rating but at least they finished the project (way after the original agreed completion time). Just to clarify I offered them more money several times even though I shouldn't have needed to. They always declined saying it's their fault. The reply they are writing on here is NOT true at all. Again, I very seldom leave a bad review for a company but the customer service and committed project completed as to what was offered was terrible. At one point they sent the added tagline to us but with the wrong colors on the logo. It was not the original logo they did but they lost the file and asked me to send any files I had to see if they could work with that.

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