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United States Postal Service

2.1
(111 reviews)

Business Details

6759 SW 196th Ave, Fort Lauderdale, FL
33332, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6759 SW 196th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6759 SW 196th Ave, Fort Lauderdale, FL
33332, United States

Hours

Reviews

2.1
111 reviews
5 stars
29
4 stars
2
3 stars
1
2 stars
2
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of empathy and professionalism.

Wait Times

Numerous reviews mentioned long wait times, often due to understaffing, with some customers waiting over an hour for service.

Passport Services

The passport application process was frequently criticized for being poorly managed, with complaints about appointments being delayed or not honored.

Facility Condition

Several reviews noted that the location appeared rundown and in need of maintenance, contributing to a negative overall impression.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific employees, indicating inconsistency in service quality.
  • JP
    Jimmy P
    Jan 28, 2026
    1.0
    Passport appointments mean nothing here. A poor single employee handling mail customers, passport appointments, and all other requests. Hours behind scheduled appointment! Come here as a last resort.
  • NS
    Neetu Singh
    Jan 28, 2026
    1.0
    We just left this office attempting to get a passport renewed. The online website says they accept walk-ins on Wednesdays from 9 to 12. We got there at 11:30. The lady was less than happy that we had walked in and told us they stopped doing them at 11:30. The gentleman told us we could wait because they had appointments Even though she had completed multiple passport applications with other patrons, it almost felt like she was trying to flex her power over us by doing idle jobs in between clients instead of trying to help us. We felt instead of her having any sort of compassion or empathy. She tried to punish us for not having an appointment. We watched her for seven minutes As she slowly taped a box instead of trying to help us, While no customer was in front of her . We just left. I’m very disappointed in the lack of customer service empathy. We pulled our daughter out of school and my husband from work to get there today. Shame on you.
  • AA
    Alaa Albarghouthi
    Jan 27, 2026
    1.0
    We went today to apply for a passport for my daughter, and the service was very disappointing. The employee handled our IDs carelessly, tossing them back on the counter in a disrespectful way. She also kept leaving for several minutes at a time instead of completing the process efficiently. She did not review the passport application to check if anything was missing. I asked her twice whether my daughter’s original birth certificate would be mailed back to us, and she completely ignored my question. Later, we received a call saying we forgot the birth certificate. When I returned, it turned out to be a copy — not the original, which is sent with the application. This could have easily been clarified on the phone, or when I first asked. Very unprofessional and disrespectful service.
  • MM
    Maria
    Jan 10, 2026
    5.0
    This is place is fairly good. The employees do their work, they are very friendly.. Its a clean place. And the wait is less than 10min. Much better than other postal offices. I dont know what people expect from a postal office but this one is good!!
  • RM
    Roberto M Martinez
    Jan 2, 2026
    5.0
    Good service...!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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Certified March 01, 2026Yext Knowledge Graph
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