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United States Postal Service

1.8
(408 reviews)

Business Details

3225 N Hiatus Rd, Fort Lauderdale, FL
33345, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3225 N Hiatus Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3225 N Hiatus Rd, Fort Lauderdale, FL
33345, United States

Hours

Reviews

1.8
408 reviews
5 stars
62
4 stars
14
3 stars
8
2 stars
12
1 star
312

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Wait Times

Long wait times were frequently mentioned, with customers often waiting over an hour for service.

Appointment Issues

Numerous complaints about canceled or mishandled appointments, particularly for passport services, were noted.

Staffing Problems

Customers expressed frustration over understaffing, with often only one employee available to assist a large number of customers.

Mixed Experiences

While some customers had positive interactions with specific employees, these instances were overshadowed by the overall negative feedback.
  • MH
    Marie Henry
    5 days ago
    5.0
    Went to the sunrise location today 02/28 for walk in passports and was assisted by Kimesha, she was the only person doing passports and was patient and answered all my questions. She was helpful and efficient. She made the process easy and smooth. She was also very knowledgeable. If I could give 10 stars I would.
  • SH
    shivani hakimata
    5 days ago
    1.0
    Service was horrible. The lady helping us, I think her name was Kamisha or something like that, very blingy type of girl, was very courteous at the beginning, even making sure we could be the 1st when we came back for walk-ins the next week, but then she made a clerical error, which was okay at first, but refused to take accountability and was very rude and told us to go elsewhere after we asked her to restart from the top so she could do it right. We had to call the supervisor and even she was telling Kamisha to just do it as it was her job. Kamisha ended up basically giving her responsibilities to another employee. Honestly don't go here as the employees are mostly incompetent and entitled.
  • JE
    Jessica East
    Feb 22, 2026
    5.0
    the woman employee who did my family’s passport at 11:30 am on 2/20/26 was amazing !!!! she was very informative and helpful and kind. it went such a long way with everything we went through trying to go anywhere else. 10/10 experience.
  • HS
    Hanna S
    Feb 17, 2026
    1.0
    The worst of the worst. They act like they are doing you a favor by being there.
  • GM
    Gigi Melendez
    Jan 29, 2026
    1.0
    Yea well..., not sure who is exactly responsible. The postal service workers were good at the location. However, I paid for an overnight package service $33.25. Although delivery was not guaranteed to arrive the next day, the package was not delivered until January 29th. Thats six days later unacceptable! ALL I CAN SAY IS GOOD THING.I DIDN'T USE SNAIL MAIL., although it was pretty much snail mail, to me. With that being said , not worth the money.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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