United States Postal Service

1.7
393 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3225 N Hiatus Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3225 N Hiatus Rd, Fort Lauderdale, FL
33345, United States

Hours

Reviews

1.7
393 reviews
5 stars
56
4 stars
14
3 stars
8
2 stars
11
1 star
304

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several reviews highlighting a lack of basic customer service skills.

Wait Times

Numerous reviews mentioned excessively long wait times, often with only one employee available to assist a large number of customers.

Passport Services

There were multiple complaints about the handling of passport appointments, including cancellations without notice and unhelpful staff.

Staff Attitude

Several customers noted that staff members displayed a negative attitude, which contributed to a poor overall experience.

Operational Issues

Customers frequently mentioned operational inefficiencies, such as staff being unavailable or not following through on appointments.
  • IT
    Ivelisse Talavera
    Nov 17, 2025
    5.0
    Amazing customer services.
  • KM
    K, Montero
    Oct 25, 2025
    5.0
    Great service. I went with my family for passport services, and the lady was very patient; we were able to complete everything. Thank you very much!
  • LC
    Lenin Celi
    Oct 18, 2025
    1.0
    The service is horrible, the employees' attitude is shameful. They work with a very bad attitude, and on top of that, the woman who served me was eating and was removing food scraps with her nails... The worst USPS.
  • PH
    Peter Here
    Oct 9, 2025
    4.0
    We went on a Wednesday at 12.15 pm. Very quiet at this time, didn't have to wait very long to be served. The lady who delt with us was very professional and polite. Absolutely no problems whatsoever. Plenty of parking available.
  • MM
    Moses
    Sep 27, 2025
    1.0
    It doesn't matter what day and time you get to this location, you will not get out in less than an hour and a half. They open late and have no concept of customer service. There has been lines out the door with one person going on break leaving everyone waiting. It is supposed to open at 9am and they don't start serving customers until 930. Unacceptable. Please shut this location down or do a staff overhaul. Terrible.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.