United States Postal Service

2.2
106 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1880 Eastwest Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1880 Eastwest Pkwy, Fleming Island, FL
32003, United States

Hours

Reviews

2.2
106 reviews
5 stars
24
4 stars
5
3 stars
3
2 stars
7
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.

Passport Processing

Numerous complaints about passport appointment cancellations and unavailability of services, leading to significant customer frustration.

Wait Times

Long wait times reported consistently, with insufficient staffing to handle the volume of customers.

Facility Issues

Concerns about the organization and cleanliness of the facility, along with broken equipment and inadequate supplies.

Communication

Frequent issues with communication, including unresponsive staff and misleading information regarding services offered.
  • JR
    Johnson Reed
    Nov 12, 2025
    1.0
    The worst experience ever. Extremely slow and disrespectful staff. A true shame
  • TP
    Teresa Price
    Oct 14, 2025
    1.0
    Closed during government shutdown even though not funded with tax dollars?
  • CA
    Carol Ann
    Aug 28, 2025
    4.0
    I am an american born citizen, legally blind and traveled with my disabled adult son which is a monumental feat in itself to get to the post office. Went at 8:45 am as they accept walkins between 9-930 M-F for passports. . Was the first person there Waited until close to 930. Needed money orders but bank card pin was not working. Had to leave to go to bank only to be told there's nothing wrong with my card or pin. Went back after resetting pin just to be safe and again, the pin didnt work even with assistance using machine. Went back to bank, withdrew the cash, went back to the post office and purchased the money orders. Waited until almost 11 only to be told she would not see us even though there wasn't a soul there. She was not rude, just wouldnt help and i dont understand why when it wasnt even my fault. The bank says it's the post office machine/ not my fault and even though I remedied the issue by getting cash and Waited for hours, it was all for nothing and now I have to pay for ubers to do it all over again. Not a pleasant experience at all. But, the guy at the front counter was very patient and helpful through it all. Now I have to go to county clerk to try to get this done. :(
  • MK
    Meghan Keating
    Aug 27, 2025
    1.0
    Would be super helpful to the work force, if you would open just 30 minutes earlier.....
  • KK
    Khan
    Aug 1, 2025
    1.0
    I scheduled an appointment to apply my passport 3 weeks ago and the day of the appointment I get an email from the supervisor Allen Farmer, that my appointment was cancelled due to "unexpected situations". Furthermore they asked me to reschedule another appointment on their website. VERY UNPROFESSIONAL SERVICE

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.