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Visit your local Post Office™ at 1880 Eastwest Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Passport Processing
Numerous complaints about passport appointment cancellations and unavailability of services, leading to significant customer frustration.
Wait Times
Long wait times reported consistently, with insufficient staffing to handle the volume of customers.
Facility Issues
Concerns about the organization and cleanliness of the facility, along with broken equipment and inadequate supplies.
Communication
Frequent issues with communication, including unresponsive staff and misleading information regarding services offered.
JR
Johnson Reed
Nov 12, 2025
1.0
The worst experience ever. Extremely slow and disrespectful staff. A true shame
TP
Teresa Price
Oct 14, 2025
1.0
Closed during government shutdown even though not funded with tax dollars?
CA
Carol Ann
Aug 28, 2025
4.0
I am an american born citizen, legally blind and traveled with my disabled adult son which is a monumental feat in itself to get to the post office. Went at 8:45 am as they accept walkins between 9-930 M-F for passports.
. Was the first person there Waited until close to 930. Needed money orders but bank card pin was not working. Had to leave to go to bank only to be told there's nothing wrong with my card or pin. Went back after resetting pin just to be safe and again, the pin didnt work even with assistance using machine. Went back to bank, withdrew the cash, went back to the post office and purchased the money orders. Waited until almost 11 only to be told she would not see us even though there wasn't a soul there. She was not rude, just wouldnt help and i dont understand why when it wasnt even my fault. The bank says it's the post office machine/ not my fault and even though I remedied the issue by getting cash and Waited for hours, it was all for nothing and now I have to pay for ubers to do it all over again. Not a pleasant experience at all. But, the guy at the front counter was very patient and helpful through it all. Now I have to go to county clerk to try to get this done. :(
MK
Meghan Keating
Aug 27, 2025
1.0
Would be super helpful to the work force, if you would open just 30 minutes earlier.....
KK
Khan
Aug 1, 2025
1.0
I scheduled an appointment to apply my passport 3 weeks ago and the day of the appointment I get an email from the supervisor Allen Farmer, that my appointment was cancelled due to "unexpected situations". Furthermore they asked me to reschedule another appointment on their website. VERY UNPROFESSIONAL SERVICE
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1880 Eastwest Pkwy?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I submit a first-time passport application at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. Most locations can also take your passport photo.
Do I need an appointment for passport services here?
Yes, you generally need to schedule an appointment using the online scheduler, though limited walk-in hours may be available at select locations.
What are the Post Office hours of operation on Saturdays?
The Post Office is open from 9:00 AM to 1:00 PM on Saturdays and closed on Sundays.
Can I get a passport photo taken at this location, and what is the cost?
Yes, passport photos are available by appointment and cost $15.
How can I get a PO Box at this Post Office?
You can apply online or in person with two valid IDs and a completed application. Visit the USPS website to reserve and check pricing.
Is 24/7 access available to PO Boxes in this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, though hours may vary. Check with your local Post Office for specifics.
What nearby dining options are available for customers visiting the Post Office?
Nearby restaurants include Bono's Pit Bar-B-Q for barbecue, Sonic Drive-In for fast food burgers, Subway for sandwiches, and Your Pie Pizza for pizza.
Are there any nearby shopping centers or grocery stores near the Post Office?
Yes, the Town Center At Eagle Harbor shopping center and supermarkets like ALDI USA and Winn-Dixie are close by for convenient shopping before or after your visit.
Which nearby fitness or recreational facilities can I visit in the area?
Jacksonville Athletic Academy, a gym and sports venue, is nearby for those interested in fitness activities.