The UPS Store

Reviews

• DW

  Doug Wellington

  3 days ago
  5.0
  Was able to print a document off my phone here!
• AC

  Aukey Castle

  4 days ago
  1.0
  I was overcharged here.
• SM

  Sharhonda McCray

  Dec 27, 2025
  5.0
  The workers are always pleasant and very fast. Even when the lines are long they breeze right through it.
• LA

  Lynn Allen

  Dec 13, 2025
  5.0
  The UPS store is convenient, the employees are helps and fast so any lines move quickly. Also UPS tracking is far superior to USPS.
• NR

  Nicole Rubie

  Nov 14, 2025
  1.0
  I normally don’t leave reviews, but my experience with this UPS Store has been extremely disappointing and stressful. I shipped a package from this location containing my passport, visa, and travel documents (worth $550 before tax), and the package was lost. I first realized it was missing on October 9th and have spent the last month speaking with around 15 different UPS representatives, including claims, investigations, and multiple supervisors. UPS Loss Prevention informed me that the store is fully responsible for the investigation and any compensation because the shipment was processed using the store’s account. An investigation was submitted on October 15th, and I was supposed to receive a follow-up after 7 days; that call never happened. I emailed the store manager on November 4th and received no response. I called the store to confirm he had received my email. A week later, I called again and was told the manager called me and was unable to reach me but no voicemail was left and I didn’t see the call come through. I asked if they could advise the manager to email me instead since I’m at work during the hours he comes in. It is now November 14th, and I still have not received a single follow-up or acknowledgment from the manager. The package has been confirmed unrecoverable, and the only thing I was offered was a refund for the shipping cost on October 15th. A refund of $22 for the return shipment which I feel is unacceptable given the value and importance of what was lost. Because of this, I missed my trip on October 18th and now I must urgently replace all my documents for another upcoming trip. I wish something could have been done to help with the expenses of replacing these documents (even half would have sufficed), but at this point I am no longer going to reach out to the manager/the store. All the items will have to be replaced out of my own pocket, and I simply wish the party responsible for losing them could have helped. As a manager myself, I put my customers first. With a situation this serious, I would have made communication a priority. I understand everyone manages differently, but the lack of accountability, follow-up, and professionalism here is shocking. I will NEVER be stepping foot in this store again.

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