The UPS Store

1.9
186 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3404 in Estero offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located 1 Mi North Of Coconut Pt Mall At Corkscrew Village Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
21301 S Tamiami Tr, Estero, FL
33928, United States

Hours

Reviews

1.9
186 reviews
5 stars
38
4 stars
1
3 stars
2
2 stars
3
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, leading to a negative customer experience.

Long Wait Times

Customers frequently report long wait times, often exacerbated by inattentive staff and inefficient service.

Inconsistent Experiences

While some customers praise individual staff members for their helpfulness, many others report poor service, indicating a lack of consistent training and management.

Additional Fees

Customers express frustration over unexpected charges for services like taping boxes, which they believe should be complimentary.

Store Management

There are calls for better management and training to address the ongoing issues with staff behavior and customer service.
  • RS
    Ray Smith
    6 days ago
    1.0
    Pretty much worthless. Avoid at all costs
  • MC
    Mami Castro
    Dec 21, 2025
    1.0
    The staff there are rude We will never smile. Never hello.. The man is extremely rude Very unfriendly not helpful at all.
  • KF
    Kara Fifer
    Nov 20, 2025
    5.0
    Associates assistance, knowledge, politeness, professionalism and demeanor in general ! This store is always dependable and expeditious . Kind employees that are respectful and helpful.
  • JT
    John T
    Nov 20, 2025
    1.0
    Be aware that if you are doing an amazon return and you have not taped the box you will be charged a packaging fee. Also the person working was extremely rude. Seems this store has an issue with this and the owners response is the same over and over. Obviously they don't care.
  • EL
    Eric Lindquist
    Nov 18, 2025
    1.0
    The woman working behind the counter is the worst - inconsiderate and unfriendly. She is not someone who should be customer facing, what is this store thinking? I also witnessed her being unhelpful to two other customers who ended up leaving upset. I don't know how well they can actually do their job here because I couldn't get past the horrible customer service. Go anywhere else but here!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Estero?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. They also provide small business services and passport/photo ID services.