The UPS Store

Reviews

• EH

  Eldon Hardenburg

  Feb 16, 2026
  5.0
  Very efficient and courteous!
• MC

  Michael Carhart

  Jan 11, 2026
  5.0
  Line was to the door, woman and man working the counter killed that line in 5 minutes without breaking a sweat. I appreciate that, thanks
• TX

  Tia x

  Jan 7, 2026
  4.0
  every single star here are for the manager of this location Gabe. otherwise it would be ZERO star. hence it is 4. if not for Gabe we would probably have lost our sleep for the whole week till my package arrives at the visa agency in houston! Gabe is competent, knowledgeable, knows what he is doing! but more importantly, has genuine kindness to help his customers! i only wish all the employees esp some karens at this location were half decent as Gabe. the one we went to on Monday (huge mistake) not only has an attitude, but for sure did not want this job or do anything. typical answers to questions are "i do not know any answer to your questions." "no, we cannot do that." but worse yet, even though i handed her my phone with every single piece of pertinent info of the recipient clearly written down and shown, she did not include the business name, misspelled the name (i caught both), she also labeled the address as "residential" even after i told her to add the business name. she did not add recipient's phone number either. all these details made a difference when there is a delay with the original delivery date. she may think her job is mundane but a lack of empathy and care for the consequences of her own action on the job would put her customers' life in utter misery - in this case, my package contains 4 passports, 2 active visa for a very difficult country and two pieces of residence paper for italy! if that package is lost by any reason, we'll be in deep trouble - and the passports itself is the least of it. due to the delay (we do not know the cause) we had to return to store twice on Tue and Wed. both trips were fruitful because Gabe resolved it for us by getting on the phone with the right people at UPS! all we want to say is this: in a world full of Karens, be a Gabe. and UPS? pls hire more Gabe and fewer Karens.
• LT

  Lisa Tinker

  Dec 24, 2025
  1.0
  Not a great first impression. In order to print something here, you have to send the files to them in an email. But they don't provide wifi for customers, and the cell signal is too weak to send documents, so that did not work out very well. Also, the guy who I talked to today was not friendly or helpful. I went elsewhere.
• PS

  Pauline Suter

  Dec 19, 2025
  5.0
  UPS store Granada plaza Dunedin Florida has the best staff available as far as I know. Carol and MJ are some of the best people who work with me and always make me happy with the results after. Thank you for having that great service with even greater staff. I'm lucky to go there when I need to for help with whatever I need for them to help me take care of so wonderfully. :-) no photos

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