United States Postal Service

2.4
221 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1700 NW 97th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1700 NW 97th Ave, Doral, FL
33172, United States

Hours

Reviews

2.4
221 reviews
5 stars
69
4 stars
8
3 stars
3
2 stars
3
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude customer service, with specific complaints about staff attitudes and lack of assistance.

Package Handling

Numerous reviews highlighted issues with lost or misdelivered packages, leading to frustration and distrust in the service.

Staffing Issues

Customers frequently noted long wait times due to insufficient staffing, with only a few employees available during peak hours.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, indicating inconsistency in service quality.
  • WP
    Wilson Porrata
    Nov 19, 2025
    1.0
    Lo peor para envíos de paquete
  • JJ
    Jace
    Nov 18, 2025
    5.0
    I have never had any negative experiences at this location. I’ve gone like 3 times and the staff is always really nice and helpful and answers all my questions with patience.
  • TB
    Tyson Broach
    Nov 10, 2025
    1.0
    They got somebody smartass Grandma up there working the phone that can't hear anything
  • MP
    Mafer Penagos
    Oct 23, 2025
    5.0
    Based on my own experience the customer service was great, I was in and out in less than 3 min. The young lady at the counter was very nice, cordial, and greeted us with a big smile. Will definitely be back.
  • AA
    Amanda Arvidsson
    Sep 24, 2025
    5.0
    Went there to pick up a package that required signature. They were fast, well staffed, and all the employees were very nice ☺️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.