United States Postal Service

2.4
221 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1700 NW 97th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1700 NW 97th Ave, Doral, FL
33172, United States

Hours

Reviews

2.4
221 reviews
5 stars
69
4 stars
8
3 stars
3
2 stars
3
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unhelpfulness.

Efficiency

Many customers experienced long wait times and inadequate staffing, leading to frustration.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing distrust in the handling of their mail.

Staff Attitude

Several reviews highlight a lack of professionalism and poor attitude from employees, impacting customer experiences.

Mixed Experiences

While some customers report positive interactions, a significant number express dissatisfaction with service quality.
  • WP
    Wilson Porrata
    5 days ago
    1.0
    Lo peor para envíos de paquete
  • JJ
    Jace
    6 days ago
    5.0
    I have never had any negative experiences at this location. I’ve gone like 3 times and the staff is always really nice and helpful and answers all my questions with patience.
  • TB
    Tyson Broach
    Nov 10, 2025
    1.0
    They got somebody smartass Grandma up there working the phone that can't hear anything
  • MP
    Mafer Penagos
    Oct 23, 2025
    5.0
    Based on my own experience the customer service was great, I was in and out in less than 3 min. The young lady at the counter was very nice, cordial, and greeted us with a big smile. Will definitely be back.
  • AA
    Amanda Arvidsson
    Sep 24, 2025
    5.0
    Went there to pick up a package that required signature. They were fast, well staffed, and all the employees were very nice ☺️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.