United States Postal Service

2.3
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 175 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
175 Main St, Destin, FL
32541, United States

Hours

Reviews

2.3
148 reviews
5 stars
43
4 stars
5
3 stars
0
2 stars
5
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for being rude and unprofessional.

Efficiency

Many customers reported long wait times and slow service, particularly during busy periods, leading to frustration.

Delivery Issues

Numerous complaints about mail delivery problems, including packages not being delivered, misdelivered items, and lack of communication regarding delivery status.

Staffing Problems

Several reviews mention understaffing, which contributes to slow service and long lines.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific employees who provided exceptional service.
  • LG
    Lori Gauthier
    Dec 30, 2025
    5.0
    With the help of Google Maps, this post office was very easy to find. We are traveling cross country in our RV and I always appreciate meeting the friendly locals. The gentleman that waited on me here was over-the-top cheerful and friendly! The office has ample parking and is clean and well-maintained.
  • NL
    Nielsen Property Services LLC
    Dec 16, 2025
    1.0
    So today i went to drop off EDDM at the post office and ran into this man child having a bad day. It was a few thousand pieces with an odd number on each route which is almost guaranteed on any route. I get to the counter and he immediately gets a condescending tone with me about a few sections on the form that weren’t filled out. I explained to him that i needed a pen and had just printed the forms at UPS nextdoor. All it needed was a signiture and the total number of bundles of 100. So since naturally there was an odd number of residents on each individual route, i explained to him that i needed just a moment to figure that up. He immediately huffed and said “lets see, its x ammount of pieces so divide that by one hundred”. I paused and looked at him realizing that he had zero clue how to handle an EDDM transaction yet still roped himself into a confrontation with someone that does this a LOT. I tried being nice and flipped the paper around to circle and explan things to him but he took this as me challenging him and said he wasnt going to help me and that my mail would be held up. Literally said he’d make sure it was held for a week or so. Well that’s where he crossed the line. Thats a felony. I’ve never been the kind of person to even let one single condescending comment slip. Somebody says something condescending to me, and we are talking about it right there on the spot regardless of how many people are around. So as I’m sttaightening this man child out, the post master comes out of her office (she heard it all) asking me not to talk rude to her employees. Totally disregarding the fact that this government employee just blatantly threatened to hold my mail over his ego trip. So me, being 100% correct and having nothing to hide, called and reported this for what it was. A threat to commit a felony… Good thing is, they have a few cameras in there so there’s no denying what transpired. Hopefully US Postal Service will coach these folks on being humble.
  • ZJ
    Zach Jones
    Sep 22, 2025
    5.0
    Kiana and the entire team here are always so friendly and helpful. Patrick, our carrier, and everyone we've interacted with have been wonderful. We're grateful to them all!
  • TT
    Taylor
    Aug 18, 2025
    5.0
    Kianna was amazing. I had a package that needed to be sent back and didn’t have any tape for the shipping label. She got it all sorted out for me and was extremely helpful to everybody in line. She needs to get a raise or a higher position where she can train for customer service. Absolutely amazing.
  • MS
    Michaela Sellers
    Jul 26, 2025
    5.0
    Excellent interaction. Friendly, efficient, and a sense of humor.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.