United States Postal Service

Reviews

• AT

  Alisha T

  Feb 9, 2026
  4.0
  I don't know why this location doesn't at least have 3 stars. I thought e everyone was super pleasant. I'd give it more stars but the supplies to purchase items (mailers, etc) was very limited.
• JC

  John Conley

  Feb 6, 2026
  5.0
  Dezhon, is an excellent worker. He is kind, considerate, intelligent, informative +. Respectfully, Johnny Conley
• II

  Isaac Izquierdo

  Jan 29, 2026
  1.0
  I went today to find out if they could see me without an appointment, to which they answer me that yes, that if I hope they will attend me. After waiting an hour, a family arrives without an appointment and the gentleman decided to attend to that family without an appointment and tells me that he cannot attend to me and to come tomorrow. It didn't seem fair to me since he made me wait for nothing and that family didn't have an appointment either and came after me and took care of them.
• AC

  Alexander Cambray

  Jan 20, 2026
  1.0
  ⭐ 1 STAR – Completely Unacceptable Facility and Even Worse Customer Service This review is for the United States Post Office – Bill France Blvd, and it is hands down one of the worst customer service experiences I’ve ever had. First, I genuinely do not understand how any review can claim this location is “clean.” If you look at the photos attached, that claim falls apart immediately. This building is literally crumbling. Walls are falling apart, corners are being held together with painter’s tape, and the carpets are heavily stained to the point of being unsanitary. It looks neglected, dirty, and frankly embarrassing for a federal service facility. Trash is often visible, and the entire space feels worn down and uncared for. Yes, this location is busy — and to their credit, drop-off transactions usually move fairly quickly. But that is the only positive. If you need any level of actual help, especially a supervisor, prepare for frustration. Supervisors, like April W, here will not let you finish a sentence. You are cut off repeatedly, spoken over, and redirected before anyone even listens to the problem. I was told “another supervisor is coming” more than once — without anyone ever fully hearing or addressing the issue. Then come Steve B who also over talks me and doesn't let me get a complete sentence out. Only way I could get any help from him was literally to just be silent. Oh and by the way he doesn't know where my mail is either and even flat out said he doesn't know if Frank is "maliciously not delivering my mail." Those are Steve's words not mine. Over an hour and they "don't know where my mail is" Here’s the core problem: I have not moved in over three years. Same address. Same mailbox. Yet my mail delivery simply stopped, and no one — not the clerk, not the supervisor, not the supervisor’s supervisor, not even the mail carrier — can explain why. Instead of answers, I was met with internal jargon and acronyms, spoken as if customers are supposed to understand USPS terminology. I don’t work for the post office. Speaking clearly and plainly to customers should not be optional. The mail carrier interaction,with Frank, was especially disappointing. He would not make eye contact, would not answer basic questions, and continued working without acknowledging me while I tried to explain that my mail was not being delivered. I wasn’t asking for anything complicated — just whether there was mail in the box he was holding. That apparently was too much to ask. Customer service is not complicated: Listen Answer the question Treat people with basic respect None of those standards are being met here. I’ve worked in customer-facing management roles for decades. I know what good service looks like. I also know what burnout, indifference, and systemic failure look like — and this location has all three. This isn’t just poor service. It’s apathy, combined with a facility that has been allowed to fall into disrepair. For a public service funded by taxpayers, this is unacceptable. Until leadership, training, and accountability change, I cannot recommend this post office to anyone.
• PA

  Patricia Andrade

  Jan 7, 2026
  5.0
  The person who helped me was very good and helpful, thank you!

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