United States Postal Service

1.6
397 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3850 S University Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3850 S University Dr, Davie, FL
33328, United States

Hours

Reviews

1.6
397 reviews
5 stars
45
4 stars
13
3 stars
10
2 stars
17
1 star
312

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly a clerk named Melody, leading to a negative customer experience.

Staffing Issues

Customers reported long wait times and inadequate staffing, often with only one employee available to assist a long line of customers.

Facility Conditions

The post office was described as poorly maintained, with complaints about cleanliness and the overall atmosphere being unwelcoming.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating that experiences may vary.
  • MS
    Mark Chin Sang
    2 days ago
    5.0
    I accidentally stumbled into this post office after leaving one that closed at 5pm and I was unable to mail my package. I was so excited that this one closed at 6pm. I was served by Raquel who was so professional and helpful. Service with a big Smile! Keep up the great work Raquel! This will be my post office from now on.
  • TT
    Tony
    Dec 18, 2025
    1.0
    Frigid attitudes. No one deserves such nasty attitudes projected towards them. When you visit your neighborhood post office you supposed to feel welcomed and not feel as if you're on a prison courtyard surrounded by killer's....
  • AA
    Andres Arango
    Dec 9, 2025
    1.0
    If I could give this post office zero stars I would gladly. They treat anybody with a question as if it were a burden on their job to answer politely. I walked in with a small priority mail box that they provide and asked how much they would charge to mail to Tennessee. The reply couldn’t have been more demeaning and insulting..and once this employees was finished, she yells “NEXT!” And dismisses me. No questions asked, no how can I help you send that parcel out. Sad to see that a government entity such as the USPS employ such disrespectful and bitter people. Working there 30 years doesn’t give you the privilege to treat people like trash. Better customer service could do you well.. Went down the street to FEDEX and was given the service I expected…asked me for the address and kindly printed, boxed and labeled the parcel for me. Thank you for the help FEDEX, maybe USPS could learn to treat their customers WITH RESPECT. Don’t waste your time coming to this post office unless you would like to leave aggravated, insulted and without anything delivered.
  • SM
    Stephanie McKenna
    Nov 29, 2025
    1.0
    Don't have change of address forms. Person at desk refused to change my address. Told me to call 1-800 number, which told me that the person working at the location was required by law to honor my change of address request with the documentation I had. Short staffed. One person working sat in a chair and watched as people were in line waiting. Terrible customer service. Staff needs to be fired. They don't deserve federal pay or benefits.
  • TF
    Thea Forchunutone
    Nov 18, 2025
    1.0
    I am filing a complaint against the Davie Post Office @ 3850 University Dr . Davie Fl. 33328 I have had numerous bad experiences with the clerks in the past ,but last and final visit to the Davie P.O has been the worst. I filed an online claim for a damaged item and received a letter informing me to bring the item for inspection to my local post office.  Once it was my turn in line, the clerk explained she didn’t handle the claim the clerk to her right (Melody)did. She passed the form I gave her to the other clerk and I stepped to her side, She yelled at me and said I am not ready for you. I tried to explain the other clerk told me to come here. I stepped away and waited about 10 mins for her to call me. Once I started explaining my reason for being there she said did you say you were the shipper of the broken item? I answered yes. She said your claim is no longer valid. I asked why she said the receiver needed to file the claim. This is not true. I left and called U.S.P.S customer service and they agreed.  The clerk’s name is Melody .   After I filed my complaint with U.S.P.S  I received a call from the branch MGR Miss Dixon, she said come in and we will process the package. I get there and then told Melody is off until Friday to come back at 11am Friday.  I get to the Davie Post Office at 11 am and Miss Dixon said Melody is busy and has to run to the bank and take a brake. I asked how long? And  she said that she doesn’t know. She also said I have your number and will call you when she is able to help you.  I told her I would wait in my car. I decided to go to another post office because of the fear of Melody not handling my claim correctly in retaliation.  It is now 3pm and Miss Dixon thinks I am still sitting in my car. It has now been 4 hrs. , The Davie Branch needs to be investigated. Melody need to be remove and not allowed to deal with customers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.