United States Postal Service

2.1
211 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 21 NW 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21 NW 1st Ave, Dania, FL
33004, United States

Hours

Reviews

2.1
211 reviews
5 stars
48
4 stars
8
3 stars
6
2 stars
6
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Staffing Issues

Many customers reported long wait times due to understaffing, with only one clerk available during busy hours and frequent closures for breaks.

Passport Services

The passport appointment process was criticized for being disorganized and unprofessional, with staff often unhelpful and requiring unnecessary documentation.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with the post office frequently closed without notice.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating some employees provide good service.
  • GO
    Gabriel Ojeda-Pérez
    5 days ago
    1.0
    The staff is disgustingly rude.
  • CL
    Chi Chi LUV
    Jan 2, 2026
    1.0
    IT SUCH A SHAME THAT I CANT EVEN GO TO MY LOCAL POST OFFICE. THIS PLACEVDESERVES -10 STARS. IT SHOULD BE CALLED A HOMELESS SHELTER OR A HANGOUT SPOT FOR JUGS. AND THE WORKERS AT LEAST THE FEMALE WORKER SPECIFIED HOW SHE DOESNT KNOW HOW TO PROCESS OR CHECK MAIL. SO WHY IS SHE WORKING THERE. BE VERY VERY CAREFUL GOING TO THIS LOCATION. ME, NEVER AGAIN
  • NB
    Nadiia Bachurina
    Dec 26, 2025
    1.0
    0 bad working, 0 available agent in line.
  • GA
    Gabriella Adcock
    Dec 13, 2025
    1.0
    I’ve visited this location 4 times now. The black guy there is incredibly rude. He was rude to another customer when I first visited. Now I’m having the same issue as that customer. QVC told me for my return that USPS can assist with label printing and taping my package. I had 3 different reps confirm this before I went to USPS because I wasn’t receiving the label QVC created for me. When I went, he gave me a hard time, put only one piece of regular tape (not packing tape) on the box and told me I should do it myself. It’s been 3 weeks and QVC has not received my item. Don’t go here. I promise you will be disappointed in customer service and overall vibe there with him. I truly hope he finds happiness because I’ve never seen a stranger multiple times be so unpleasant and miserable.
  • PT
    Peyton Thomas
    Dec 12, 2025
    1.0
    My package was dropped off over a week ago. No movement, no tracking update. The lazy woman behind the counter told me that they were short staffed, so expect the item to be sent out in 5-10 business days lol. What? I could have used ups or fedex. I’ve never heard of such a long wait with the post office. So disappointing and really embarrassing for a government agency.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.