United States Postal Service

2.1
205 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 21 NW 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21 NW 1st Ave, Dania, FL
33004, United States

Hours

Reviews

2.1
205 reviews
5 stars
48
4 stars
8
3 stars
6
2 stars
6
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Passport Services

Many customers reported negative experiences with passport appointments, including cancellations, lack of communication, and unprofessional staff.

Staffing Issues

Frequent complaints about understaffing, long wait times, and employees taking breaks during busy hours were noted.

Operational Hours

Customers expressed frustration over inconsistent hours, with the post office often being closed without notice.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and professionalism.
  • MS
    Michael Salzarulo
    2 days ago
    5.0
    It's good
  • DN
    Deborah Naim
    Nov 14, 2025
    1.0
    I arrived for my 1:30 passport appointment and found the door closed, even though I could clearly see employees inside. I knocked, but they chose not to open. The sign on the door states they are open from 8:30 AM to 5:00 PM. Other people soon arrived—including a couple with a young child who also had a 2:00 PM passport appointment—and none of us were helped. It’s unbelievable to experience such poor and disrespectful service from the United States Post Office. Completely unacceptable.
  • JR
    Judy Romano
    Nov 6, 2025
    5.0
    They were polite, efficient and friendly. Hardly a wait at all but the gal still apologized for the brief line.
  • BM
    Braiden Metcalf
    Oct 22, 2025
    1.0
    A package black hole, gone forever, I have no in person experience but I'm sure everything everyone else said is true
  • OM
    Oscar Merlo
    Sep 16, 2025
    1.0
    Don’t go here, they DON’T do passports, even if you make an appointment they don’t have nobody there. Don’t waste your time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.