Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1325 Commerce Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
178 reviews
5 stars
59
4 stars
5
3 stars
4
2 stars
12
1 star
98
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with mail and package deliveries, including misdelivered items, packages left in mailboxes instead of at the door, and items marked as delivered but not received.
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for being rude, dismissive, and unprofessional.
Operational Efficiency
Customers expressed frustration with slow service, long wait times, and inadequate staffing, particularly during busy periods.
Package Handling
There are multiple complaints about packages being damaged during delivery, with reports of items being thrown or mishandled.
- JKJudi Keene5 days ago5.0Short line friendly, courteous worker
- KLKay LynnDec 11, 20251.0I dread the thought of ordering something online because I know what my past experiences have been with this location. I'm just not really sure why y'all keep insisting on stuffing my mailbox with packages instead of just leaving them at my door. I've had books bent because of this. I ordered my daughter some color books that were also bent. I've had important documents come in that were bent. Heck, y'all bent my COLLEGE DIPLOMA even when it clearly stated on the front, "Do not bend." But nope, that was folded in half and stuffed in my mailbox too. Can you please just be decent humans and maybe leave some stuff at the door instead of ruining everything by mashing it in the mailbox?
- MCMaria ComoNov 25, 20252.0I live in Clare’s Vineyard in Crestview. Gated community homes. I have lived Clair’s Vineyard for the last four year’s. We have had an ongoing problem with getting mail delivered to the correct address. Our mail always seems to get to delivered to our neighbors Vice versa. We’ve had so much mail go missing. My mother-in-law mailed , a priority first class Letter to my husband. We got a notification to say that the package had been delivered to our address on our porch. We don’t have a porch and we did not receive the priority package. I checked with our neighbors and they had not received our package so I visited United States parcel force office in Crestview. Initially, I felt like I was getting know where with the staff at the Particular office . I eventually managed to speak to the supervisor, Mr. Johnson. He was able to locate the package that was missing. That same package has been sitting in the post office for 5 days. I am thankful for Mr. Johnson Helping me. However, I’m extremely disappointed With this ongoing problem of our Mail going missing and not being delivered to the correct mail boxes.
- GRGail ReedNov 2, 20251.0The experience i have had lately with the postman is he have taken the key that I'm supposed to get my package out of it instead of putting the key inside my box in have had to run him down a couple of times to get my package why not put it at my front door are in my box i have spoken with the postman and it's the same answer I have package that was delivered nov1 2025 and can't get to it these postman mail people need to do better also stop putting somebody else mail in your box just because they in a hurry I'm thinking about getting me a box because it's not guarantee you going to get your package are mail.
- JSJoseph StricklingOct 14, 20251.0The Phone Service, to which is fairly much NONEXISTENT, as they NEVER ANSWER the line, is EXTREMELY SUBPAR. Even the Automated Service fails at its only task.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1325 Commerce Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I get a passport application and photo taken at this Post Office?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services?
Most passport services require an appointment through the online scheduler; however, limited walk-in passport hours are available at select locations.
What are the operating hours of the Crestview USPS location?
Monday to Friday, 8:30 AM to 4:30 PM; Saturdays, 9:00 AM to 12:00 PM; closed Sundays.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person with two valid forms of ID and a completed application form.
Is 24/7 access available to PO Boxes in the lobby?
Most locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary; please check with this Post Office specifically.
What nearby places can I visit before or after my trip to the USPS on Commerce Dr?
Nearby you can visit the Robert L. F. Sikes Public Library for community services or enjoy a meal at Papa John's Pizza, McDonald's, or Task Force Pizza Co.
Are there any nearby banks or financial services near the Post Office?
Yes, Hancock Whitney and CCB Bank are nearby for your banking needs.
What legal or professional services are near the 1325 Commerce Dr USPS?
Jones and Harris Law Firm and B&B Precision Bookkeeping are nearby if you need legal or accounting services.
How can I schedule an appointment for passport services at this Post Office?
Schedule your passport appointment online via the USPS website reservation URL provided for easy booking.