The UPS Store

Reviews

• CC

  Charli

  Mar 24, 2026
  5.0
  The folks there were very nice and super quick.
• GD

  Grateful Dan

  Mar 6, 2026
  5.0
  Staff was extremely courteous and helpful. I was carrying a 36lb box to the store and an associate stopped what they were doing to open the door for me.
• SB

  Shelby Brown

  Feb 17, 2026
  5.0
  Five stars for efficiency! Shout out to Alyssa(?) I stopped in for a quick drop-off and was out the door in under two minutes. The staff was professional, the line moved fast, and the store was incredibly clean. This is my go-to spot for shipping now!
• NV

  Nevski Vertus

  Feb 4, 2026
  5.0
  Friendly staff! Everyone greets you as soon as you enter the room.
• MB

  Marie Buk

  Jan 21, 2026
  1.0
  I am extremely frustrated by the ongoing lack of accountability and responsiveness from the management at this UPS Store location. I was a PO Box holder, and due to this store’s error, a package of mine was lost, resulting in a direct financial loss. The store confirmed the package arrived in my PO box while i was out of town, i even took a picture of the slip. The front desk actually admitted they made a mistake and “gave our package away, or lost it”. Normally as long as the store rights their wrongs theres no harm no foul… HOWEVER that is not the case here. Since September, I have made weekly attempts to resolve this matter and have repeatedly asked to speak with a manager specifically Gabby, David, or Brian. It is now January, and not one of these individuals has made any effort to contact me or take responsibility for resolving this issue. To be clear, the front desk employees have been consistently polite and helpful. Unfortunately, management has been the exact opposite. Their failure to return calls, acknowledge the problem, or offer any resolution demonstrates a complete lack of customer care and professionalism. Its complete incompetence from management and its insulting to me as a customer. It appears that management is actively avoiding this situation rather than addressing it. I am still waiting for the phone call I was explicitly promised on January 5th. Gabby, you will recall this commitment. Passing responsibility or continuing to ignore this matter is unacceptable. At this point, I am not asking for anything unreasonable—I am demanding the basic courtesy of communication and a good-faith effort to resolve a problem that your store caused. This situation has gone on far too long and should never have escalated to this level. I am an extremely dissatisfied customer, and I expect immediate contact and a resolution without further delay. This was my polite and honest opinion, the next review wont be so nice. Update: i was finally able to get in touch with Brian over the phone. He was willing to listen to my grievances and understand my point of view as well as my frustration after months of no communication from management. He took the time to speak with me about changes within the organization and also took accountability for the situation I experienced with a lost package. Brian went out of his way for me and made things right. Brian, you da man. Thank you again for your kindness and for hearing me out. Shout out Janae for your professionalism, help, and patience with me during these last few months. Your the best!!

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