United States Postal Service

2.2
112 reviews

About

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Visit your local Post Office™ at 75 Miracle Mile to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
75 Miracle Mile, Coral Gables, FL
33134, United States

Hours

Reviews

2.2
112 reviews
5 stars
29
4 stars
6
3 stars
0
2 stars
3
1 star
74
  • AC
    Angie Castro
    Nov 4, 2025
    1.0
    Man…these reviews are not fake. Went in to verify my new address with my maiden name and my new last name. Paid online twice for both last names. I walked in on a clerk that was on a personal phone call with her friend/relative. She was simultaneously talking to me and on the phone, she proceeded to process one last name and she had no idea what to do with my other name. I asked if she needed my marriage certificate and she shrugged her shoulders and then said no because she can’t scan my certificate. If she doesn’t know then who does?? I then said “I need my mail, so what happens now???” And she shrugged her shoulders again and said I didn’t have a way to get my mail because my new last name is on my ID so to hell with my mail because of my maiden name? That woman doesn’t want to work, she doesn’t deserve a job, she gotta go.
  • BB
    Bella Betancourth
    Oct 27, 2025
    1.0
    i’ve truly never experienced such rude and passive aggressive staff. Unacceptable customer service I was there at 4:50 pm Monday 10/27 it was the woman working.
  • EE
    EZ
    Aug 5, 2025
    1.0
    Running joke that something goes wrong everytime I come here. Either no one shows up for work, they’re out of stamps, computers are down, etc.
  • TJ
    Theo Jalba
    Aug 3, 2025
    1.0
    Really unprofessional, they don't respect posted business hours and don't work the hours they are supposed to. Dropped by on Saturday 8/2 around 4:20 PM, way ahead of the posted closing time of 6 PM. The entire counters / customer service area was closed off with metal shutters and only the mailboxes were accessible. No workers in sight. These folks clearly lack work ethic and proper managerial oversight, and are paid money they have not really earned. And to make matters worse, they are depriving customers of service and costing USPS sales during the hours they don't actually work.
  • NM
    Nicole Moreno
    Jul 8, 2025
    1.0
    I had a very disappointing experience at a USPS location on Tuesday, July 8th, around 3:10 PM. I came in to return an item for the first time and was unsure how the process worked. I asked the employee if she could help me choose between using a bag or tape, and what the price difference would be. Rather than assisting me, she responded with visible frustration and attitude. I explained that it was my first time making a return and that I wasn’t sure which packaging option would be best. Instead of being understanding or helpful, she acted annoyed and dismissive. When she asked for a QR code, I told her I would look for it. While I was doing that, she complained that she needed to go to lunch and that I had to hurry or she would close the store. Trying to be considerate, I even suggested she help the customers behind me while I searched for the code but her attitude only got worse. She had already placed my item in a sealed bag and continued complaining that I was taking too long. At that point, I asked her to return my item so I could take it somewhere else. She told me I’d have to pay for the bag, but considering the way she treated me, I refused and ultimately, she had to pay for it herself, which I believe was fair. Her behavior was unacceptable and unprofessional. I don’t know her name, but I hope USPS can identify who was working at that day and time and address this situation appropriately. No customer should be made to feel uncomfortable or disrespected especially when simply asking for guidance.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.