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Brand Certified

United States Postal Service

2.5
(164 reviews)

Business Details

251 Valencia Ave, Coral Gables, FL
33134, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 251 Valencia Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
251 Valencia Ave, Coral Gables, FL
33134, United States

Hours

Reviews

2.5
164 reviews
5 stars
49
4 stars
12
3 stars
5
2 stars
10
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many reviews highlight rudeness and unprofessional behavior from staff.

Wait Times

Customers frequently report long wait times and understaffing, leading to frustration during visits.

Operational Issues

There are numerous complaints about incorrect hours of operation, malfunctioning self-service kiosks, and lack of supplies.

Cleanliness

Several reviews mention the location being dirty and in need of maintenance, impacting the overall customer experience.
  • FA
    Fernanda Alencar
    2 days ago
    1.0
    ATENDIMENTO HORRIVEL, PRECISEI DE UM SERVIÇO, O RAPAZ QUE ESTAVA TRABALHANDO HOJE MARC 2 2026 NEM SEQUER OLHOU OS PAPEIS QUE LEVEI P PODER RESOLVER A TROCA DE ENDEREÇO JA REALIZADA NO SITE. DESCASO COM O CLIENTE, SEM EDUCACAO, UMA PENA, PQ JA VI MTA GENTR LEGAL NESSE POSTO, MAS INFELIZMENTE SAIRAM.
  • FA
    Fabian Alvarez
    Feb 24, 2026
    1.0
    Espera eterna para ser atendido ! Trabajan sin voluntad ni predisposición para ayudar al Cliente ! Está tienda funciona cada día peor!
  • VV
    Victoria
    Jan 24, 2026
    1.0
    Self service is useless after hours if the drop box is jammed and there is nowhere to securely drop off packages.
  • VG
    V. Gomez
    Jan 2, 2026
    3.0
    They are CLOSED TODAY January 2nd, 2026. Were also closed yesterday, January 1st. Their hours are listed incorrectly on Google.
  • MF
    Moises Franco
    Jan 2, 2026
    1.0
    Supposed to be open 8:30am January, Friday the 2nd 8:47am No stamps, no Pre-Paid envelope service because the only one clerk on duty stated that manager didn’t arrive yet I have an appointment at consulate near post office but there are no stamps Awful experience

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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