United States Postal Service

2.6
160 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 251 Valencia Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
251 Valencia Ave, Coral Gables, FL
33134, United States

Hours

Reviews

2.6
160 reviews
5 stars
49
4 stars
12
3 stars
5
2 stars
10
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and dismissive.

Long Wait Times

Many customers expressed frustration over long wait times and understaffing, often leading to lines of 20 or more people.

Cleanliness and Organization

Several reviews noted that the location is often dirty and disorganized, contributing to a negative customer experience.

Inconsistent Service

Customers reported inconsistent service quality, with some visits resulting in excellent experiences while others were marked by poor treatment and lack of assistance.
  • VG
    V. Gomez
    Jan 2, 2026
    3.0
    They are CLOSED TODAY January 2nd, 2026. Were also closed yesterday, January 1st. Their hours are listed incorrectly on Google.
  • MF
    Moises Franco
    Jan 2, 2026
    1.0
    Supposed to be open 8:30am January, Friday the 2nd 8:47am No stamps, no Pre-Paid envelope service because the only one clerk on duty stated that manager didn’t arrive yet I have an appointment at consulate near post office but there are no stamps Awful experience
  • SC
    StephAnn Cayetano
    Dec 14, 2025
    5.0
    The stock was a little low but I was able to get a flat rate box. Self service machine worked and I was able to drop off my package.
  • JJ
    Jenny Jennifer
    Oct 16, 2025
    1.0
    DO NOT LEAVE WITHOUT GETTING THE NAME AND TAKE A PHOTO!!!!!! When DOING SOMETHING HERE!!! They lie and loose things!!!!!!!!!!
  • ED
    Estrella Duran
    Oct 4, 2025
    5.0
    Great customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.