The UPS Store

Reviews

• DM

  D Murda

  Nov 10, 2025
  5.0
  Don't know how ppl rate this business less than 5 stars. I am there a couple of times a week and ALWAYS receive excellent service.
• AT

  adnan thomas

  Oct 28, 2025
  5.0
  One of the best UPS locations. I do a lot of shipping and returns so I visit this store often when in the area. I have never had an issue. The ladies have the best energy and have the best attitude towards customers. I have never had to wait long even when busy they get you in and out fast. There is always an adequate number of employees working. They offer a variety of services, including fax and notary services. I travel from Lauderdale Lakes to come here so any issues you have with the service trust me it's not them it's You! Love this UPS store
• FP

  Frenchy Peachy

  Oct 14, 2025
  1.0
  This review is to formally report an upsetting and unprofessional experience that occurred at the UPS Store on October 14th, around 10:15 a.m. with a store clerk named Katrina. I arrived at the store with a Temu return package, which I had placed inside a large clear plastic bag. Upon presenting it, Katrina informed me that UPS could not ship items in a clear plastic bag and that the package needed to be enclosed in an opaque envelope or box. While I understand and respect UPS’s packaging requirements which state that all items must be securely packed and not visible through the packaging, her delivery was unnecessarily demeaning and mocking. I politely asked if there was a used or recyclable envelope I could use to comply with the policy, but she refused. I left the store, placed my package inside a large white paper bag, sealed it securely, and returned. Katrina again refused to accept it, stating that it was “not packed properly.”I disagreed with her statement and I took photos and a short video of the package and incident for documentation and asked for the manager’s name so I could report the issue, Katrina stated that she was the manager and began raising her voice and behaving in a threatening and aggressive manner, making me feel extremely uncomfortable and unsafe. I repeatedly asked her to lower her voice, but she continued to shout, forcing me to leave the store in shock. I later purchased a large opaque white plastic envelope, returned to the store for a third time, and another clerk named Ethan accepted the package without issue. Katrina’s behavior was unacceptable, intimidating, and unprofessional. No customer should ever be treated in such a hostile way. I strongly request that UPS review security camera footage from the store during the timeframe of my visit and take appropriate action to address this matter.
• AS

  aura sosa

  Oct 4, 2025
  1.0
  I sent an iPhone 17 Pro from this store and it was stolen during shipping, the box arrived broken and there was nothing inside it 😭😭 Now I have to pay 1,200 to ATT and fight with UPS to get a response, be careful if you are going to send something of value through UPS, it is not reliable!!!! Fortunately, when I sent it, I told the girl at the store what was inside and how much it cost. How can I trust UPS again when something like this happens to me?
• SH

  Shanique H

  Aug 11, 2025
  2.0
  I am currently leaving this UPS store very upset. I was sent here to do a fingerprint/ background check. I went in line for a little bit until I saw the fingerprint machine. I proceed to follow all the instructions until they asked for a technician. Matthew came checked my ID and went back to help many other customers that came after me . I understood they were busy so I was patiently waiting and trying to do it myself. At some Point they should’ve said she’s also a customer too. Let me go and help her cause they saw that I was waiting . It was two people in there now working and one just walked in . It was around 4:50pm with no crowd now and the girl told him ,you help her I’m about to leave. He came for two mins and went back to moving boxes. The new employee clocked in and I asked for help again only to get we are busy so call the number on the screen they can help you . I’m guessing it 5:05pm so now she definitely not helping after 5. I to call the number for assistance while they moved and taped up boxes . The point is they could’ve spent five minutes of their time to help me out instead of it taking me 30 minutes plus. The attitude was like fingerprint thats not our company so she’s not a priority. I don’t know if that’s the protocol that the fingerprint people aren’t important but definitely check that attitude of your employees.

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