The UPS Store

Reviews

• AP

  ALEXANDRA PELAEZ

  Dec 16, 2025
  5.0
  5 stars might be overselling it, but I had no problems at all at this USPS location. Negative reviews had me worried. But I went in on a weekday afternoon, there were about six ahead of me in line, and two guys working at the counter. I didn’t check, but I was in & out of there in no more than 15 minutes. Maybe 10. I was returning an online shopping purchase using a QR code. That process took all but 2 minutes.
• AA

  arlene

  Nov 29, 2025
  5.0
  I called because I needed u p s to print a label for me.And they immediately said yes, they can do that and help me with any of my needs. I spoke to Maykailah, she was very friendly and assured me that she could help me when I come in. She went above and beyond, of course there were issues with my phone and the label that needed to be printed. She went out of her way to try several options until it worked. She's extremely knowledgeable in technology and did what I could have never done. And I thank her so much. For being there and helping me today. I could tell just from her words and her attitude.She's an incredible employee, and i'm sure she always goes out of her way to help others. Thank you so much Maykailah for being there today for me.
• DM

  D Murda

  Nov 10, 2025
  5.0
  Don't know how ppl rate this business less than 5 stars. I am there a couple of times a week and ALWAYS receive excellent service.
• AT

  adnan thomas

  Oct 28, 2025
  5.0
  One of the best UPS locations. I do a lot of shipping and returns so I visit this store often when in the area. I have never had an issue. The ladies have the best energy and have the best attitude towards customers. I have never had to wait long even when busy they get you in and out fast. There is always an adequate number of employees working. They offer a variety of services, including fax and notary services. I travel from Lauderdale Lakes to come here so any issues you have with the service trust me it's not them it's You! Love this UPS store
• FP

  Frenchy Peachy

  Oct 14, 2025
  1.0
  This review is to formally report an upsetting and unprofessional experience that occurred at the UPS Store on October 14th, around 10:15 a.m. with a store clerk named Katrina. I arrived at the store with a Temu return package, which I had placed inside a large clear plastic bag. Upon presenting it, Katrina informed me that UPS could not ship items in a clear plastic bag and that the package needed to be enclosed in an opaque envelope or box. While I understand and respect UPS’s packaging requirements which state that all items must be securely packed and not visible through the packaging, her delivery was unnecessarily demeaning and mocking. I politely asked if there was a used or recyclable envelope I could use to comply with the policy, but she refused. I left the store, placed my package inside a large white paper bag, sealed it securely, and returned. Katrina again refused to accept it, stating that it was “not packed properly.”I disagreed with her statement and I took photos and a short video of the package and incident for documentation and asked for the manager’s name so I could report the issue, Katrina stated that she was the manager and began raising her voice and behaving in a threatening and aggressive manner, making me feel extremely uncomfortable and unsafe. I repeatedly asked her to lower her voice, but she continued to shout, forcing me to leave the store in shock. I later purchased a large opaque white plastic envelope, returned to the store for a third time, and another clerk named Ethan accepted the package without issue. Katrina’s behavior was unacceptable, intimidating, and unprofessional. No customer should ever be treated in such a hostile way. I strongly request that UPS review security camera footage from the store during the timeframe of my visit and take appropriate action to address this matter.

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