United States Postal Service

3.2
134 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2000 State Road 524 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2000 State Road 524, Cocoa, FL
32926, United States

Hours

Reviews

3.2
134 reviews
5 stars
58
4 stars
12
3 stars
8
2 stars
7
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Numerous reviews highlighted problems with mail delivery, including lost packages and incorrect deliveries.

Mixed Experiences

While some customers praised the friendly and helpful staff, others expressed frustration with long wait times and poor service.

Facility Conditions

Several reviews mentioned the need for improvements in the post office's cleanliness and organization.
  • JS
    Jaycee Simmons
    Nov 25, 2025
    1.0
    My mail continues to be opened and destroyed and any gift card, pictures or cash have been stolen. But they can’t investigate is what they tell me. Would give 0 stars if that was an option. Hope the disrespectful person who keeps taking these items grows up or gets fired. Happy holidays.
  • LS
    Louanne Stephenson
    Nov 21, 2025
    1.0
    This post office has terrible service representatives working at the front desk. Kevin was not helpful at all. He was extremely rude.
  • CH
    C Hudson
    Nov 13, 2025
    1.0
    Absolutely worthless. They deliver to the wrong address, you can't reach an agent on the phone. You can't get to the post office if you're handicapped. These people are worthless. Why do we pay them?
  • SS
    Strictly preferred Security
    Sep 19, 2025
    5.0
    The service at the store exceeds expectations, especially from management Jesse and another worker Shanice. They are awesome.
  • AC
    Alex Cutler
    Sep 15, 2025
    1.0
    Very rude personnel and refused to print a simple label. They do not care about actually helping customers. UPS and FEDEX are so much better. There is a reason USPS is not utilized as much anymore.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.