Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 23580 E Colonial Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Best customer service every time. Keep the hard work up. Thank you
SB
Stephanie Borrero
Jul 21, 2025
1.0
If I could give ZERO stars, I would. What happened at this location was absolutely disgusting and unacceptable.
My boyfriend and I showed up on Saturday with everything we needed to renew our passports documents, IDs, and current passports in hand. The man at the front desk took one look at us and immediately said, “I DON’T DO PASSPORTS ON THE WEEKENDS.” No explanation, no effort to help just straight-up dismissive.
We said okay and were ready to leave, but once he looked at our current passports, he suddenly started backtracking. It was obvious. His energy changed. The way he spoke to us was completely disrespectful. And yes it was RACIST. His tone, his attitude, the way he looked at us it was clear he had already made a decision the second we walked in.
Fast forward: I go online to make an appointment, using my ZIP code — and guess which location pops up as available for passport services? THIS ONE. So not only did this man lie to us, he deliberately denied us service.
I shouldn't be surprised. This is Christmas, where racism still runs deep. But that doesn’t make it okay.
To be treated like that at a federal facility — a place funded by our tax dollars — is outrageous. USPS needs to investigate this location and hold that employee accountable. Because this wasn’t just bad customer service — this was blatant racial discrimination.
YR
Yohanna Rodriguez
Jun 30, 2025
5.0
I had a great experience at this USPS location. I went to apply for passports for myself and my daughter, and the process was quick, organized, and easy. The staff was friendly and professional. Thank you for the excellent service Sean
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 23580 E Colonial Dr?
This Post Office provides mail and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this location accepts first-time passport applications and most can also take passport photos. You should complete and print your application form before visiting.
Do I need an appointment for passport services at this Post Office?
Most Post Offices require an appointment for passport services and have specific hours. Limited walk-in passport hours are available at select locations.
What are the operating hours for this USPS location?
Monday through Friday, open 9:00 AM to 5:00 PM; Saturday from 9:30 AM to 12:00 PM; closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person with valid ID.
Is the Post Office lobby accessible 24/7 for PO Box customers?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this local Post Office for specific access times.
What nearby community places can I visit when coming to this Post Office?
You can visit the Christmas Civic Center, a community center and concert venue, or stop by the Christmas Mills and Roastery coffee shop and farmers market nearby.
Are there nearby religious organizations close to the Post Office?
Yes, Fort Christmas Baptist Church, Pine Grove Missionary Baptist Church, and Pine Grove Baptist Church are nearby for visitors interested in attending services.
If I need home services, what nearby businesses can help?
Vortex Sewer and Drain Inc, a local plumbing and HVAC contractor, and Morrison's Mobile Home Set Up are nearby for home maintenance and mobile home services.
Where can I find more information or schedule appointments for passport services?
Use the online passport scheduler at https://www.usps.com/international/passports.htm, or visit the USPS website link specific to this location for detailed info and scheduling.