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United States Postal Service

2.6
(212 reviews)

Business Details

1315 Oakfield Dr, Brandon, FL
33511, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1315 Oakfield Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1315 Oakfield Dr, Brandon, FL
33511, United States

Hours

Reviews

2.6
212 reviews
5 stars
69
4 stars
13
3 stars
7
2 stars
13
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Employee Performance

While some employees received praise for their helpfulness and professionalism, several specific individuals were repeatedly mentioned for their negative attitudes and unprofessional behavior.

Service Efficiency

Customers reported significant delays and issues with package handling, including lost packages and poor communication regarding mail delivery.

Positive Experiences

A few customers shared positive experiences with specific employees who provided excellent service, indicating that there are capable staff members despite the overall negative feedback.
  • MS
    Mak Syd
    2 days ago
    1.0
    DO NOT GO HERE FOR PASSPORTS!! This place is honestly a joke. They have walk in hours on Mondays from 10-1. I went in around 11 on Monday and there was one person in front of me and one came after me. The passport worker was on break but came back. She counted the three of us (“one, two, three”), verified that we were there for a passport, and said she would help us and get to us in order. Then the third person in line was asking her questions while we were waiting. Then a VERY rude employee (you can see her pictured in other one star reviews) YELLED and said that we are only accepting the first person in line and everyone else needs to leave and go across the street. I asked “oh but she just said she was going to help the three of us” and “don’t walk in hours end at 1? It’s only 11.” She again started yelling about a list and it doesn’t matter and to go across the street to the clerk of court. That is where I went and got my passport taken care of (10/10 recommend- do not go to USPS). USPS kept sending people across the street ALL DAYY! Even though the clerk of court talked to them and asked them to stop sending people over because they were so busy. Long story short, don’t go here for a passport and do not get caught up with that rude employee pictured and name dropped many other times in these reviews.
  • VG
    Valeria Gavidia
    6 days ago
    1.0
    rude employees
  • AW
    A cup of whatever
    Feb 20, 2026
    1.0
    I am beyond frustrated. The mail man that do my route not only lost a package with medications that unfortunately I was unable to retrieve or workout with the pharmacy to fill them again affecting my health, but also today I was supposed to receive a very important parcel that require a signature to deliver it and since he has to go upstairs to reach my door he just chose to leave it at the mailbox despite clearly REQUIRED signature to deliver it and the message in the tracking application: "delivered to individual". Completely unacceptable! I am so sick and tired of the USPS inefficiency.
  • DB
    donovan bryson
    Feb 20, 2026
    1.0
    They let my package be opened and the contents stolen and they did nothing about it
  • LC
    Lindsay Cutting
    Feb 12, 2026
    5.0
    I want to give a special shoutout to our longtime USPS mail carrier, Dawn Zavalick. She has truly gone above and beyond for our neighborhood for years. Dawn is always dependable, professional, and incredibly kind. She takes pride in her work and consistently provides outstanding service. Recently, she was moved to another area, and she is already greatly missed. Her positive attitude and contagious smile always brightened our day, and it made such a difference knowing our mail was in such caring hands. We would absolutely love to have her back. USPS is lucky to have someone as dedicated and wonderful as Dawn!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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